We stayed here for two nights arriving on day 9 of 14 days in Sri Lanka. As the hotel advertised laundry services, with same day return I left my laundry with the front desk staff before 8am on our first morning there. I was sure to confirm with staff that I was checking out the following morning and wanted to ensure my laundry would be returned before checkout as indicated on the General Information sheet located in the guest room. Staff assured me this would not be a problem. As I was part of a tour we were gone from 9:30am to 9 pm. The next morning when laundry hadn't returned I followed up with the front desk staff (oddly enough the same person I spoke with the morning before) who indicated the laundry had only just been picked up that morning - meaning my laundry sat at the desk untouched for more than 24 hours, and that the laundry would not be returned until after 4pm on my checkout day (checkout was noon). After MUCH discussion and my persistence staff agreed to have someone go to the laundry facility and retrieve my laundry ASAP. I got my laundry back understandably unwashed after about an hour. Upon checkout I reviewed my bill, and much to my chagrin the laundry charge was still there. I should note that this was again the same exact person I had spoken with during my previous interactions. I had to explain why I should not be responsible for the laundry charges, after which staff then agreed to remove the charge. If you do have laundry to wash I suggest walking 200m to the Food City on Matara Road and buying laundry powder. Aside from the above fiasco, the room was clean, and a bit dated as expected. Housekeeping, and restaurant staff were wonderfully hospitable. There were a few Type-G plugs, a Type-C plug, and what I can only assume was two type-D plugs at the head of the beds. Interestingly enough the bedside lamps themselves were Type-C with no adapter, and therefore only serve an ornamental purpose. Bottom line don't forget your plug adapter.
自動翻訳