ランド ヴィンヤーズ(L'And Vineyards)

Espectacular hotel en lugar idílico. Instalaciones fantásticas, super spa, piscina interior, restaurante de algo standing….tiene todo. Mi único pero es que a pesar de estar muy enfocado en el disfrute al aire libre si te pilla un día con lluvia vendría bien tener un gimnasio para estirar las piernas.

Abaixo das expectativas e dos standars para este tipo de hotel. Solicitámos o serviço de acender a lareira e ninguém o fez... O autoclismo do WC tinha um problema e ninguém sabia resolver....

Not sure where to begin. Our experience has not been good. The property and rooms are good. However, this place is not worth staying at even if was at 10th of what you pay. The service is awful, zero choice for vegetarians and the spa…? It really is very bad; dated, no hot water for the showers and instead of feeling uplifting experience when you go to a spa this just makes you feel you want to leave immediately. For our first meal, we were charged different price to what is on the menu - they made us a simple risotto and a pasta dish (as vegetarians), we had no alcohol and our bill was c.£100 - so be aware.

The staff and service amazing. The hotel is starting to show her age but it is still a home away from home

Amazing experience! Every detail was beautifully designed. Attentive staff. Amazing food.

Our place had two rooms and was very spacious and we loved the decor of the place. Coming in the off season, we felt like we had the whole place to ourselves. The breakfast was delicious and we enjoyed the indoor pool and sauna. Service was excellent.

For the price and 5 star hotel rating, you expect more, quite simply. They charge €3 per espresso pod, when even the most basic hotel have complimentary coffee included. The staff are unsure how to light a log fire and the wifi in the room does not work. The breakfast is the only highlight- besides this, the rooms are very basic along with the amenities in the bathroom. The location is beautiful and the spa is very nice- the actual rooms are small and there were lots of flies and bugs in the room.

We stayed at L'AND in 2014 when it was only a couple of years old. We thought we'd go back for a few days again this year. Unfortunately I neglected to read the TA reviews before booking. We were very disappointed. We had the same room type we had previously (a skyview suite) which is a really nice room. Private and spacious. However it looked as if absolutely nothing had been done to it since it was built. The microwave didn't work, bulbs were burned out, paint chipped, furniture worn, etc. etc. At the same time there is a lot of active construction going on to build even more accommodation units. Maybe they should look at upgrading the existing before embarking on new ones. From a staff perspective, the front desk/concierge staff were outstanding, as was the sommelier. The poor housekeepers were so overworked one even tried to provide turndown service at 9:45 pm when we were already in bed. We felt so sorry for her. The food and beverage operations were either badly understaffed (Viajante at the Pool) or disorganized and disinterested in the dining room. Food quality ranged from poor at breakfast to acceptable at dinner. This is compounded by the fact that prices are at a Michelin Star level or beyond. The room service charge alone is $22 CDN. Outrageous. We understand the global labour issues, but other five stars have figured it out. We won't return until the owners hire professional hotel operators.

Overall, we had an amazing stay here. The property is stunning in an area of Portugal that is also stunning, surrounded by hills, cork trees, vineyards, and quaint towns. This property has so much potential, and the wine is very good! The main building is kept up very well, and the path around the lake was wonderful. We also went during the harvest festival, which was among the most amazing experiences we've ever had, when traveling. The food and wine were delicious. The activities were fun and went into the late night. The people were kind. Now the negative the L'and View suites are not kept up particularly well. Other room categories may be far better maintained, as is the property and the main building. Bulbs are out, and they need a deep cleaning and a refurbishment. We had to switch rooms during our stay because the A/C unit was not working well, curtains were torn, and the room had some cleanliness issues. The second room was better but also seemed worn. For the price point, we expected greater care toward these details.