デルスハヴナヤ ホテル(Derzhavnaya Hotel)

The first shock was that the staff doesn’t speak English. I mean no one in the entire hotel speaks a single English word! You will need to have data to connect to Google translate and hope that the translation carries the same meaning you have. We took the suite for 10 days to visit with some relatives who are in Moscow. The second shock is that visitors are not allowed even if you have the suite - you meet your visitors in the hotel lobby which has a single sofa. It’s beyond ridiculous that you pay 40,000 rubles and you still spend time with your visiting family member in a hotel lobby. Even food delivery isn’t allowed to go up - they have to drop your food at the reception and you get fully dressed and go down to pick it up. The 3rd and biggest shock is that they marked me in the booking app as no show and cancelled my stay AFTER I checked in and paid the full amount. I suppose they are trying to weasel out of paying a fee to the booking app but this is scary as booking is technically a contractual agreement between the guest and the hotel. The room is much smaller in reality than the pictures. The bathroom is filthy with the shower curtain actually having crud because it’s never been cleaned. The electric kettle is of extremely poor quality and takes like 10 minutes to heat up and won’t shut down on its own. The room is extremely cold and we had to sit in the room wrapped up in blankets. The breakfast bar is a joke. Very little food and tasted like it was cooked the previous night. There was very little coffee and it was cold and tasted like mud. We booked the room with breakfast included but we tried it once and decided to go out and eat breakfast every day. The security and receptionists are always unpleasant - frowning and not even answering our hello or good morning. The security guy is particularly rude when he refused entry to our guests. He could have been nice but he chose to be extremely rude. I could go on forever about how terrible this hotel is but in short, this is one of the worst hotel experiences we have ever had and we are extremely well travelled. I would rate

Гостиница расположена в тихом районе,что даёт возможность отдохнуть, чистое бельё, удобные подушки, персонал внимательный))в гостинице честно, всё работает исправно,еда свежая , рекомендую остановлюсь ещё не раз!!!

Очень хорошая, милая гостиница, находится в тихом районе не далеко от метро. Номера чистые, уютные, есть принадлежности в ванной комнате, холодильник, чайник. Есть кафе, что тоже очень хорошо. Советую.