ミュンヘンのホリデイ・インホテル

とても素敵な場所です。マリエン広場まで歩いて行くことができ、さまざまなレストランが近くにあります。 しかし、部屋はきれいではありませんでした。スリッパはありませんでした。 + アメニティ .... 何も期待していませんでしたが、普通でした。

No experience with the hotel per-se. Hotel representative emailed me informing the hotel will be closed and offering an alternative stay in another of their hotels. I immediately replied stating that i did not want to take their offer and wanted a full refund or a credit note. Complete silence after this.

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

このホテルは中央駅から数駅(駅:ハーラス)にあるので、そこに行くのは難しくありませんでした。街のインフラは比較的簡単に移動できるほどです。物理的であろうとオンラインであろうと、地図上の指示に従うだけで、行くのが良いです。チェックインプロセスはスムーズでした。起きて自分の部屋がある場所まで歩いていることに気づきました。ホテルはかなり大きいので、あまり歩くことができない場合は。エレベーターに近い部屋をお願いします。部屋は広く、手入れが行き届いています。ゲスト用のミニバー冷蔵庫の上にある水のボトルに感謝します。ホテルで朝食を食べるのが好きなものではない場合は、歩いてすぐのところに朝食の場所があります。マイナーな問題ではありませんが、サービスディレクトリでは、8.30amの前に送られたランドリーアイテムが同じ日の午後7時までに返却されると述べています。しかし、私のものはそうではなく、幸いなことに、翌日ホテルを出ませんでした。フロントデスクのチームメンバーは、これは人手不足によるものであると述べた。私はそれが世界的に一般的な問題であることを知っています。私の意見では、部屋のインターネット接続も非常に遅く、特に夕方に非常に遅いです。部屋のサービスをやめることにした場合は、ドアのノブに「ゴーグリーン」のポーチを掛けると、サプライズギフトがもらえます。角を曲がったパン屋の他に、近くにいくつかの飲食店があります。欠点にもかかわらず、それは楽しく、大騒ぎのない滞在でした。

While the hotel stay was comfortable and the rooms a nice and clean we found the front desk staff rude and unhelpful. From the start they have shown no courtesy, I called up the hotel from the station to inquire about the location and landmark and found the person speaking to me couldnt care less about giving directions. Then when we arrived there, there was no one at the front desk. Since there are two Holiday Inns adjacent to each other we were confused as to which one is ours and kept the cab waiting to check. Finally we had to let the cab go as not one was there to answer our query. After a long wait the lady manning the front desk finally emerged from the cabin and was very rude with us. She couldnt find our reservation, we had to panic call the booking.com customer service and incurred a huge mobile bill for the international call only so that we could confirm our booking. She insisted we had not paid for our rooms and we had to argue and show proof of payment. Any query we had about the hotel amenities or sightseeing were unhelpfully answered. The person who looks after the snacks corner was the only congenial and courteous person. The hotel is within walking distance of a train station and the bus stop is right outside the drive way, There are some good restaurants about 5- 7 minutes walk from the hotel. Lidl is a stones throw away so are a few other grocery stores. Once you get the hang of the place its pretty convenient. The only reason why the rating is average is because the hotel is good and the rooms were comfortable and neat. Otherwise only based on their customer service it would be poor.