モンテンルパのスパ付きホテル

到着した当初、部屋は清潔でした。妻の誕生日のバナーとケーキのスライスがあり、とても素敵でした。部屋はカーペットの匂いがしましたが、床に敷かれていたので仕方ありません。部屋の匂いを良くするために、芳香剤のようなものがあればいいのにと思います。プールビューでしたが、残念ながら最近の台風のせいでアクセスできませんでした。ベッドと枕は快適で、一番良かったのは部屋のエアコンがきちんと作動していたことです！ 朝食ビュッフェは味の点では普通でした。特別なことはありませんでした。スタッフは丁寧でしたが、他のホテルで慣れている大きな笑顔やおもてなしの雰囲気はあまり感じられませんでした。 警備員はとてもフレンドリーで親切です。

全体的にバランスの良いホテルです。これまでも何度か滞在してますが、朝食をつけたのは今回が初めて。美味しかったです。仕事仲間と旅行で来ており、6名だったのでツインを3部屋予約していたんですが、当日行ったらツインはひと部屋、ほかはキングサイズベッドと言われて、え？となりました。男性もいたので、さすがに困りますと話し、ふた部屋ツインになりましたが…そこだけがちょっと残念でした。

Bellevue muntinglupa I have some questions for this hotel Firstly, why do they even ask guests to web check in, require guests to upload requirements like personal id and present the generated qr code to get the room key - when in fact front desk were clueless about this and still ask guests to present an id and fill out the information already found in web web check in? If you are going to implement this , doesn’t it make sense to train staff so everyone is on the same page? So what is the point of this web check in then? So yes, even with this system in place, the process to check in was painfully slow and took a long time because front desk was taking their time with all their paper forms and trying to figure out how things worked. Secondly, our booking was for 3 pax, but the room set -up was for two. So we asked for amenities for the 3rd person. So why does the first two guests get ‘branded amenities’ whilst the 3rd gets a generic set? (See photo) Other things Breakfast was good and was the highlight of the stay Pool access was until 8. So why can’t the hours be extended for at least two hours for adults use only ? The whole day already see families with kids at the pool so it would be great to have some quieter and calmer hours for adults only inmho

As a customer living in Room 10005, I am very grateful to the staff at Azumi Hotel. I am very satisfied with their professional and thoughtful service. During my stay in the hotel, ROIGEN's service made me feel like the hotel was my home. They are not just providing services, but truly caring about my needs and comfort. The waiters at ROIGEN always keep smiling, and their attitude makes me feel very relieved. I had a pleasant time here, thanks to ROIGEN's help. I would like to thank ROIGEN again for his professionalism and enthusiasm, which left a good impression on me about this hotel.

フェスティバル モールからホテルに向かう途中、妹とその子供たちにとても迷惑しました。ホテルに入っているとき (チェックインはホテルで)、誰も私たちを助けず、ドアを開けてくれませんでした。その後、ホテルの前に止まった車に向かって何人かのスタッフが走ったり駆け寄ったりしているのが見えました。そして、とても忙しそうにゲストの対応をしていました。ただ悲しく、差別されていると感じました。朝食中、雨が降っているため屋外のテーブルが使用できず、立ったまま待たなければならなかったと理解しています。テーブルが空いていない場合は、ゲストが立って長く待たなくても済むように、部屋に電話して最新情報を伝えてくれました。食事は確かにおいしいですが、改善の余地があります。サーバーのサイモンには感謝しています。彼はとても気配りがあり、私たちのテーブルだけでなく他のゲストにも気を配ってくれました。誰に対しても平等に対応し、差別はありません。その点については感謝しています。また、ゼネラル マネージャーのエルヴィーさんにも感謝します。彼女はとても親しみやすく、すべてのゲストがきちんと対応されているか確認してくれます。

This was my 3rd stay at the Somerset and it didn't disappoint. In terms of strengths there are a few areas that stand out. 1) Service - The staff are fantastic. Everyone is so kind and helpful. Nothing is too difficult, and I have never encountered anyone whose attitude was less than A+. I was last here 6 years ago and several staff members even remembered me. A special mention to Ross, who is one of the most impressive people I have come across working in a hotel. He is so kind and constantly goes out of his way to improve the experience of the hotel guests. In a place where the standard of service is already so high, it's incredible that he still stands out. The Somerset is so lucky to have him, and I hope that is recognised by management. Also, a special thanks to our housekeeper Ralph. He was so thorough and kept our room spotless throughout our stay. In general, the standard of housekeeping I have had at the Somerset is the best I have experienced. 2) Pool & Gym - The pool is absolutely beautiful. Great place to chill. Infinity style with a good mix of sun and shade. Heaps of sunbeds and days beds. Long enough to do laps if you want and not that busy. The gym is the best I have seen at a hotel. As someone who regularly works out it exceeded my expectations. Most hotel gyms are pretty rubbish, but this one is close to fully equipped. 3) Location - Great spot only 5 minutes' walk from shopping centers and restaurants. No need to take public transport if you stay here. Despite being so central it is pretty calm and quiet, particularly by Manilla standards. 4) Rooms - We stayed in the one bedroom. It was clean, spacious and modern with everything you need for a short-, medium-, or long-term stay. 5) Restaurant - The Onsite restaurant is really good and is actually catered by the chef who operates another very well-known restaurant nearby. We ate here 3 times and found the food both high quality and good value. A big improvement from when I last stayed here 6 years ago. The hotel doesn't have any real weaknesses but there is one opportunity I'd like to highlight that would have brought my experience to the next level. Food Allergy Labelling - I suffer from several food allergies. In western countries most restaurant menus are labelled so people know which food contains different allergens (gluten, dairy, vegan ect). The Philippines in general is terrible for this and having to check and recheck this stuff with restaurant staff is honestly the most stressful part of travelling for me. Considering how many of the hotel's guests are westerners it would be great if the restaurant could add these labels to their menu. Food allergies are very common. It would be easy for the restaurant to do and make a big difference for guests like me. Overall, I had a great stay. Thanks again Somerset Alabang and see you next time.