Our first experience in a ryokan so we had no idea what to expect. The staff were very friendly and answered any queries we had. We were travelling with another couple and we opted for the deluxe room with tatami area but requested western beds as opposed to futons. They were quite hard but that seemed to be the case in all the other places we stayed too so maybe that’s the norm. The bedroom and tatami room were as warm or cool as you decided but the hallway, toilet and shower/wet room had no heating so were pretty chilly. The western rooms, where our friends were, were all warm as recently completed. We opted for both breakfast and dinner for the 3 nights as we weren’t sure what would be in the area. Both meals start and finish early but we had plans for each day so this wasn’t an issue. The food was excellent and plentiful and the serving staff were lovely.