ナパのハンプトンbyヒルトンホテル

I've stayed at many Hampton Inn's and they usually meet the mark, but this time was a miss. The room they set us up with didn't have working AC or a functional TV. They said they'd send someone over(had to request twice). This carried on until the next day(no one came the first day), they obviously thought it was user error, but it was probably confirmed in a minute by the technician that it wasn't working. We had to request a new room, but were ready to just leave and go home if this was not resolved. They call and tell us we need to pack our stuff and they'll provide a room when it's ready as we are leaving for our planned event. This made us about an hour late to our planned event. This had to be known that this room didn't have working utilities, yet they still set us up there. Hotel definitely was not booked to capacity. No apologies, no checking in, nothing. Breakfast wasn't anything special, hot tub was closed, pool was meh. Elevators need to be serviced as they are constantly creaking and seem like they will break at any moment. Seriously disappointing. Place was definitely dated but they try to sprinkle some updates to make it feel newer. The only saving grace is the restaurants walking distance and view of the river. If you have a family, we cannot recommend this place. I'd steer clear of this place and just look elsewhere.