This hotel has seen better days. I have not stayed there in quite a few years and wont be back. The platinum amex concierge made the resi for us and apparently booked a basic king. No problem it was a quick stay. We were only asked upon check in if we wanted a bigger room. Didn’t realize smaller room meant trashed room looking over the back alley. I could understand if the hotel was booked since we booked last minute but no, it was a Sunday night and dead. Why they would put any guests in that room unless at 100% capacity is beyond me. All i can think is for some reason the front desk agent didn’t like us. The room not only looked over the back alley but had major water damage. The wood floors are completely destroyed. Everything was worn out and best up. The chrome was chipping off the bathroom fixtures, gross grout in the shower. The walls in the hallways were all beat up too. I could go on. Bottom line, don’t stay here until they invest some money and make sure they dont stick you in a room overlooking the back alley.
My husband and I wanted a relaxing vacation where we wouldn't feel quite like tourists and still experience a quiet break. The Inn is great. The breakfast is handmade and with good old-fashioned service. Dolly is the Manager but she serves in all capacities to make your stay comfortable. She was responsive and professional and would meet each request. We have traveled to quite a few places and this is a luxury that is refreshing to see is still practiced. We had a small fireplace in our room and when it rained all day we stayed in bed by the fire and cracked the window to have a bit of fresh cool air. our room was clean and comfy. we had secured locked doors that would open only with our code. fresh warm cookies at our choosing as well as a bottle of wine upon check-in. Dolly even recommended places to eat and a wine tour we should take and that too didn't disappoint. We left our stay feeling like we had a great visit with an old friend. We will definitely be returning on our next visit to Napa. Thank you Dolly for making our stay one of the best birthday gifts I've received.
Our stay was absolutely exceptional! We stayed in the Majestic Room, which lived up to its name with direct access to the outdoor pool, adding an extra layer of luxury to our experience. The room had a wonderfully romantic atmosphere, complete with a cozy fireplace and a relaxing jacuzzi, making it the perfect setting for a memorable getaway. Every morning, we were treated to a delicious breakfast, with a different selection each day that kept things fresh and delightful. The staff was incredibly helpful and attentive, ensuring that all our needs were met. The entire property was spotlessly clean, and we enjoyed peaceful, quiet nights in an extremely comfortable bed. A special touch was the delicious wine we received upon check-in, which made us feel welcomed right from the start. We couldn’t have asked for a better experience and highly recommend this place to anyone looking for a romantic and relaxing stay in the Majestic Room!
Had never been here so this was an adventure! Staff extremely helpful and pleasant. Lobby clean and inviting. Convenience to downtown and outlet stores spot on. Although the roundabout was a bit busy during commute time it quieted down substantially soon after 6 p.m. And even with the highway being fairly close by, the inside was quiet. The room was very clean, fresh, roomy, well appointed, comfortable with table to sit and eat indoors and also another out on your private patio. Fresh, soft robes provided. Deep tub in our room. Bed sooooo comfortable (hubby and I usually sleep separate due to loud snoring on his part but he was so comfy I heard nothing from him!). A/C worked well and was not too noisy at all. The only problem for me - and this is MY fault for not asking - was we were in a room next to the elevator. ACK!!! Were woken up at 4:15 a.m. and the loud 'Clunk!, Clunk!' continued throughout the morning. Bummer! Had I understood we were going to be sharing a wall with the lift, I would have asked for something different. Suggestion to management; luggage rack was rickety and needs a fix and it would be helpful to have the soap dispenser next to the sink instead of the lotion (merely a suggestion). We will recommend this establishment to our friends and neighbors and very much enjoyed our stay and thanks to all the friendly staff.
We stayed on a Sunday night via ******* *Pros: Comfortable bed Clean room Plentiful towels 2 sink vanities Safe, robes & mini fridge (2 waters) Luxurious shower gel, shampoo & conditioner Free parking Breakfast was just slightly better than “continental” because it included made to order omelette & waffle Quick response via ******* messaging Quaint & inviting lobby Friendly front desk attendant Fresh baked cookies in the evenings Price of $195 is great price for Napa Walking distance to Napa valley distillery Tv has Netflix 24 /7 coffee & tea available *Cons Rooms are not soundproof. Other guests were up late & noisy at the patio. Door slams can be heard. The shutters didn’t close all the way. All in all, will highly recommend!
BBC IWe stayed at the Westin Varasa for 1 night after spending 3 amazing nights in Yountville. We were very disappointed with the Westin - early in the evening we discovered that the toilet did not flush. Tried to call the front desk from the room phone only to find out it didnt work so we sent a chat on the website to let them know. After waiting quite a while and sending a follow up text, for a maintenance person to come and fix the issue, the night was now getting quite late so we werent even able to go out and see all that downtown Napa had to offer. Went to bed and approximately 3am the room phone starting beeping every 10-20 seconds. We tried to assess why it was doing this but werent able to so once again at around 5am we reported it via chat with the hotel and were told that a maintenance person would be up when they arrived that morning - we checked out of the hotel at 11am and no tech was ever sent up. We mentioned these issues at check out so the next party in that room would not have the same issues, and the gal just smiled and said “oh that doesnt sound like a good night”….no kidding! I would not recommend this hotel to anyone, I’m sure there are much better hotels in downtown that take care of their rooms and their guests. Very disappointing experience and we would not stay here again.
Husband and I came here for a relax-by-the-pool babymoon weekend right before the birth of our second baby. We had a nice time. What the hotel lacks in polish, it makes up for with really nice, helpful staff and decent amenities. Pros: - we were initially assigned a small, first floor, cave-like room facing the parking lot and the management was able to reassign us to a much nicer 3rd floor room facing the pool! This made a huge difference in the quality of our stay. - the rooms have fully operable windows which was amazing. Do great to capture the cool breeze at night instead of running the noisy, stuffy AC - Beautiful pool and nice loungey area with big towels and configurable shade structure. The pool was busy but not too crowded which was nice. Water was lovely and very clean!! -all staff were incredibly kind and helpful -free EV charging was an awesome and unexpected perk -decent free breakfast Cons - older, smaller rooms with awkward layouts. Not a deal breaker for me. - they could really improve the free breakfast with a few small tweaks: 1. Please provide real coffee cups. Drinking coffee out of paper is such a drag plus it's just super wasteful. 2. Would love to see some fresh, cut fruit options 3. Ice at breakfast would be nice. - Location is meh. Know that you will be staying off a pretty busy street in basically a business/office park. This was a fine trade off but something to be aware of going into your stay. - too many tip solicitations signs everywhere. Makes the hotel feel cheap This would be a great, economical place to stay for an out of town family visiting napa for a wedding.
My wife and I came up for an overnight stay in Napa. This place was cheaper than most and it was really close to everything. The place reminded me of an old motel type place at the beach where I grew up. The room looked updated and I was clean and fresh. The bed was comfortable and more importantly the pillows were comfy. All in all we enjoyed our stay and would come back.