Pillows were great!! The person that greeted us with a smile and respect. She was excellent with smiles and made us feel comfortable with our stay. Her name was Jamie. Not sure that was her name but she was wonderful. We made serval request and she completed all request with a smile. The room was also very clean and comfortable in our stay.
SSD_Steve52Hotel is comfortable and has a nice pool and lobby area. Breakfast is $12 and Diamond benefit is only $10 so that could be improved, but breakfast is good overall. Bar has draft beers which is great given the evenings can still be really hot. Emily at the front desk was outstanding in handling multiple simultaneous guest questions and helped quickly fix a room key reset. Rooms are starting to show their age and would benefit from updating soon. Keurig coffee in the room which is great.
PpookeysmomWe stayed a few nights to tube the river & enjoy downtown New Braunfels & Gruene. This is a great location for everything we needed. Lots of restaurants, gas stations & stores nearby. The staff were friendly & helpful. The room was clean & comfortable. The hotel seemed very secure. There’s a pay laundry room & a dining area with a TV. The free breakfast is pretty good. There were make your own TX shaped waffle makers, cereals, yogurt, oatmeal, refrigerated muffins & honey buns, bananas, apples & frozen sausage/egg & cheese croissant sandwiches. Unfortunately the only protein source & therefore the only thing I could eat was the insides of the croissant sandwiches. I felt terrible having to throw out the croissants, but that’s all there was for me. The pool was pleasant enough & the grounds were well taken care of. We would definitely stay here again next time we’re in New Braunfels.
A truly disappointing experience. Hotwire listed this as a three-star motel. (Of course, I was already committed before I knew which hotel would be what I had paid for.) I have stayed in two-and-one-half-rated motels that were better (and even a two-star one here and there). The hallway was almost unbearably hot--no air conditioning at all (July in Texas!). Coffee was available only in our rooms--none at all at the breakfast bar. In fact, breakfast was pathetic. I had not seen orange juice the color of what was in their pitcher. There were two kinds of children's cereal (nothing, like raisin bran, for adults); cheap white and wheat bread for toast, with a tub of butter, a bottle of strawberry jam (almost out and too deep to reach with a plastic knife without getting jam on one's hands), and one of peanut butter. Did I say pathetic? The ”prong” for the safety latch in our room was missing a screw and two more were almost all the way out--not much safety protection. Again, a general disappointment when we expected a three-star experience.