Check in and out was simple. The location was great. A lot of food/drink options close by. Bed was comfortable but walls are paper thin. Kept getting woken up by people in the rooms next to ours.
旅先の様々な魅力を発見したいお客様に、ハイアット リージェンシー ニュー ブランズウィックは最適です。ハイアット リージェンシー ニュー ブランズウィックは、ニューブランズウィックでも指折りの素晴らしい宿泊施設の内の一つです。当施設からニューブランズウィック駅までわずか500m、リンデン空港まで25kmと、交通が非常に便利です。付近にはHungarian American Athletic ClubやNew Brunswick Multicultural Church | Ethnos、St.Peter The Apostle University And Community Parishなどがあり、ニューブランズウィックの観光に非常に便利な立地です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ニューブランズウィックの当施設には、併設の駐車場があります。
Overall, this is a very nice and convenient place to stay. It's clean and comfortable, which is all we needed. We enjoyed being close to downtown for food options and if the weather was nicer we could have taken walks from the hotel. They charge for coffee in the lobby, and there are no additional amenities, so if you want a late-night snack or beverage, bring it with you. Personally, a check out at 10am is too early. We were approved for 10:30 by the night staff but unfortunately this was not communicated to the day staff. The clerk called our room but clearly didn't believe us and then continued to have an attitude when we checked out at exactly 10:30, stating we were late. We do recommend the place, and would stay again, but hope for better overall customer service next time. Of note, the check-in staff was excellent.
We were notified via the Bonvoy app our room was ready so we went to check-in right at 4:00pm but were told by an unfriendly/unwelcoming (no greeting was offered) front desk representative that the room was not ready. No time frame was given for when the room would be available and the representative was clearly annoyed when I asked for an estimated time. When she checked the computer to answer my question, all of a sudden a room was available so I really don't understand what changed with asking for a timeframe. As soon as we entered the room we secured the door with the bolt and safety latch which was a blessing because 10 minutes after our arrival a male employee (he had on what appeared to be a housekeeping uniform or some other type of uniform, perhaps maintenance?) attempted to enter our room. My husband went to answer the door but by the time he got to the hallway, the male employee was all the way down the hallway and was walking pretty quickly away from our room as if he was trying to get away so as not to be recognized. This made us feel really uncomfortable during our entire stay, especially when we left the room to go to a planned event so we took anything of value with us but still worried the whole time we were way that he would enter our room when we weren't there or could possibly be in the room when we came back. The room wasn't the cleanest which was also a huge disappointment. There was a dirty stain on the bedsheet and a fecal stain in the toilet (see the pictures) and of course lots of hair in the shower from the prior guests. If we weren't in a hurry to get to our event, we would have requested a different room. Lastly, the money grab of charging for parking was ridiculous considering how much we paid for the room and considering how plentiful the parking was. The room and hotel could have potential to be decent but we aren't willing to give this disappointing Marriot a 2nd chance when safety and cleanliness aren't guaranteed.