キャンドルウッド スイーツ ニュー イビリア IHG ホテル(Candlewood Suites New Iberia)

The hotel staff are doing their best The hotel is a shambles and is at the time of the stay should not have been in use. Hotel smelt mouldy, had to change room, and then the last room had no hot water. Hotel Manager won’t even call back so I guess they know it’s bad and too embarrassed to even try to apologise. I find this totally unacceptable.

Hailey was a really great front desk clerk ! Great customer service & very friendly

Room was grubby with toothpick on the carpet. They gave us another room but it was still very old and worn out. The entire Hotel seemed very dirty and unsanitary. We booked the last minute so we couldn't get our money back however we still chose to leave and booked another hotel down the road. Do yourself a favor and pass this hotel up. It is definitely not the rating that shows in *******

We will not stay here again. In town for my aunts funeral. The room was dirty, no towels, water stains on the wall and it stunk. We arrived late or we would have definitely stayed elsewhere. Do not recommend.

Upon checking in the clerk told us the elevator was broken and then put us on the 3rd floor. We were put in a room with 2 big canisters of damp-rid and the mold smell was so horrible we were getting sick. My husband went down stairs after 30 minutes of checking in a we were refused a refund so we could go to another hotel. They did put us in the room next door. The smell wasn’t as bad. The pool was full of debris and the pool chairs were in the pool. When asked about the pool the clerk didn’t seem bothered. Sunday morning, no hot water. The 1st floor had a linen bucket to catch the water dripping from an apparent leak. It takes very weak people to refuse a refund to customers who do not want to stay in a hotel full of mold and mildew. That is very unhealthy. Tried calling Kelli and of course there was no answer. We don’t have money to throw away to pay what we paid and then again at another hotel because this hotel can’t fix the problems. That was extremely expensive for the nasty sloppy conditions of this hotel. I expected better from a Candlewood. I did have a reservation for festival weekend but that has been cancelled and we will be staying elsewhere because there is no way we can do that to ourselves again. I will be taking every avenue possible to be refunded for our stay as the conditions are not up to code. It’s honestly disgusting that this hotel is operating in these conditions. We will never stay here again. It’s definitely not worth the price and your health.

It was convenient for the function we attended. Hall flooring poor. Elevator old. Furniture in rooms old and worn. Linen had moldy smell, one mattress had blood stain. We had to take our soiled towels to front desk !

T.V. was spotty during the stay. Toilet leaked and had water through the bathroom. Wasn't a very good experience at this hotel.

No hot water! Had to check out midway through stay to go find another hotel with hot water. Manager tried to change room but still no hot water! Did allow me to check out and not charge me for the remaining days of my reservation.

Extra nice property.