グローバル ラグジュアリー スイーツ アット ザ アーチズ(Global Luxury Suites at the Arches)

酒店區域比較偏僻危險⚠️而且沒有前台，辦理入住的時候非常不方便，每天都在更換大門密碼經常被鎖在外面

Gave me room code late. Knowingly gave me a room that had a leaky roof. Customer Service was not helpful and did not try to correct their mistakes.

Booked on 1-15-2024 Place was cool but an 80$ property fee for what??? It was more than what the room itself cost. Asked for 2 extra blankets and didn’t even get them because I was told there no extra blankets to deliver. What’s my 80$ property fee for I can’t even get a blanket on the property. Okay place but will never book again. THANKS!

Well I didn't stay the 2 nights there because unfortunately had a last minute personal issue...I will love to stay another time thank you

Apartment was not bad , but were few things , that we expected to be in kitchen - no stove at any kind , no even toaster . Microwave and coffee machine without filters, blender . This is all what you will get there . Area is defiantly not a safest .

The elevator smelled like human urine for 3 days. The entrance to my room was covered in a red sticky substance. We had to call the emergency line to get into our room because the room code had not been updated for check-in. Our shower door also didn't close properly allowing a pool of water to form on the bathroom floor. We had to use our extra towels to clean up the mess. I had a hard time sleeping being so close to the highway. We chose to stay here because of the kitchenette. We regret limiting our options as we could have stayed in Manhattan for the same price. The only good thing about the experience was how close the hotel is to good Jamacian food.

The property itself was beautiful. However, when we got to our room there was a welcome packet left for the guest before us and not us, which is made us concerned that the property had not been attended to since the previous guess. The thermostat also did not work, so we could not get heat or air. I reached out to the company three times regarding this issue, and was told someone would come fix it, but they never did.

It was a beautiful property, I loved my room and enjoyed my stay would definitely book again! Customer service rep was very helpful and friendly when I couldn’t get in my room she took less than 15 minutes to get me access don’t let the reviews scare you lol experience it for yourself first!

It’s an apartment not a hotel. They do not have a front desk or security and they never sent us a way to check in. We had to go find another hotel as they would not give us a room code. They also charged our credit card more than the hotel as it seems they skim off the top of each guest. Terrible place