Very good, but missing a little bit. The people at the front desk are very nice. The breakfast is slightly better than the 'free breakfast' at the other chain. The parking at the parking garage across the street is convenient. Note that the garage is not secured, but that is typical in cities. The Chrysler Museum is a short walk away. The nightlife / restaurants are a short walk down Granby Street. It is about a 15 minute walk to the harbor. The light rail transportation is nearby. The room was nice. We were upgraded to a two room suite which was great. On areas for improvement: There should be wall hooks for jackets / hats to the right of the door. There is a need for luggage holders. We had to put ours on the kitchen table. One of the two elevators was broken. When trying to check out in the morning, the one elevator was full every time it stopped at the 4th floor. It took a while to get the luggage cart into a car. The light rail was LOUD in our room until late at night. We faced W. York Street, which should have been quieter than Brambleton.
Had a wonderful stay at Courtyard Marriott. Jermaine and Lauren did an exceptional job of valet. Making sure my vehicle was taken care of . They made sure my vehicle was moved in a timely manner. They made sure to open my door so I could put my luggage within my vehicle
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night
We waited for over an hour to get checked in( I prepaid thru Priceline). When I mentioned it to a staff Member They said ”well just because check in says 4 pm does not mean u will check in at 4 pm. The hall smelled like beer. We stayed there 3 days and our sheets were never changed. I asked for more towels because the roll in shower was not draining. My son who came to pick us up for dinner was able to get us towels. I had called down to the desk after the 10th ring they picked up they put me off. Breakfast was cold. There was not a trash can in the room and the room has flies, Also, the toilet paper holder was broke. I spoke to a guest at breakfast and she had a similar experience. The room was not inexpensive. A motel 6 or Red Roof would have been better. I wish I had my money back. I hope Priceline sees this as well.
The room was large so we were able to spread out however, there were only 3 small drawers to put our stuff in. They could put a taller/wider dresser with more drawers in for more storage options. There was a shelf over the sink in the bathroom so we had extra storage in there which was great. There was only one hook for all of our towels, not convenient when trying to dry multiple towels. Water pressure was great. Some of the staff was really nice, some seemed like we were bothering them. Breakfast staff was amazing and helpful. Breakfast was ok at best. We had to use the business center and there was a roach on the wall. I told the front desk and they didn't seem concerned about it.
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I travel often for work and pleasure, usually upwards of 100 days a year. I have been a member of Hilton Honors for over 15 years and I have never left a hotel review before. Monique has made my stay! Her customer service is excellent, she is always in a good mood, and she made me feel as if I was the most important guest here. I am happy to write this review and recognize her for her exceptional customer service. I have stayed at 5-star hotels who didn't come close to the level of care, professionalism, and service that Monique has provided. I haven't interacted with any other staff yet, but if they are of her caliber, then I look forward to it.
IIsupportRonPaulSo it was a quick in and out . Dropped car off at airport and just needed place with a shuttle for the morning. The two shuttle drivers were excellent. The lady who checked me in and the young guy who checked me out , both very good as well. Service was good , but the customer interaction was even better .
My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.
The Econo Lodge in Little Creek is by far one of the cleanest, most comfortable hotels in the area! My husband and I travel to the Norfolk/Virginia Beach area about once a month for work. This is def my favorite place to stay! Bed/sheets were super clean & fresh, floors were spotless, and bathroom was perfect! These rooms are very spacious and homey feeling. The staff is extra friendly and helpful and the location is peaceful. They serve a nice little breakfast in the Lobby but if you want something different, there’s a Starbucks (def a necessity lol), a Bar n Grill, and many other food/necessities within walking distance. The front parking lot is a little small but there is lots of extra parking in the back which is helpful if needed. It’s a very short drive to the beach!! You could even walk it if you don’t mind walking about a 1/2 mile but it’s like a 2 min drive and parking is free. The Cova Brewing Co and Beach park are close by! Now for my favorite part THE BEACH!!! The Chesapeake Bay beach area (beach park) by this hotel is one of the most beautiful in the area. We enjoy it more than Virginia Beach! There are beautiful rocks lined down the middle and little waves so you can relax and enjoy your time in the water. It’s not overcrowded like Virginia Beach and everyone is very friendly. Out of all the times we’ve visited this area, my husband and I both agree WE HAVE THE BEST TIME when we stay at The Econo Lodge Little Creek!
I come to this hotel often. And it NEVER disappoints. The staff is helpful and friendly. The hotel is very clean. One of the biggest reasons we continue to visit this location is Debra Berry!!!. I can't say enough wonderful things about her. Attention to detail (she remembered I use extra sheets, they were in the room waiting), kindness, and over all a big heart. I feel safe at this hotel. Even when I had an unfortunate medical event, she checked on me because she knew I was there alone with my nephew. I hold her as part of our Norfolk family. Debra needs a raise!!!. Thank you Wyndham and Mrs Debra *especially *. She truly is special. Hold on to her, and never let go.