I recently checked in to the Marriott hotel in Omaha, Nebraska. This hotel seems to be new and lavishly constructed and decorated. However, the staff is not well trained. I do not believe them to be graduates hotel management, as I was checking in. I waited approximately 20 minutes as I was goingto to the counter Person at the counter let someone who just started waiting ahead of me after I checked in. I went to my room. The Wi-Fi did not work. I have had to call the front desk at which point the person gave me wrong information although later did ,I would not recommend the Marriott hotel in Omaha Nebraska to anyone. It seems to be extremely sub par and The employees are not trained.
This Hilton is conveniently located off 72nd Street (mid-town) between the major thoroughfares of Pacific and Center streets. It's located in the Aksarben live/work development so there are several restaurants within a short walk as well as a movie theater. College of St Mary's is right there and Nebraska Furniture Mart a short drive to the north on 72nd Street. I found the hotel to be very clean with luxury modern touches and a small convenience store in the lobby. To the person, the staff were all very friendly and efficient. Off the lobby is a bar and comfortable patio seating. My king room was very large and clean with a nice fitted closet and clean, updated bath with walk-in shower and a back-lit vanity mirror. There was a lit bar area with the Keurig style coffee maker with supplies and fridge in the cabinet below. The bed was a tad firm for me, but I slept alright anyway. Good down pillows, comfortable bedding, and a generously sized built-in desk plus black-out roller shades. Ride-share services had no problem finding the hotel for my many pick-ups and drop offs. There is some traffic noise if the room is on the west side of the hotel, but not a deal breaker.
We travel a lot and stay in many different types of hotels. This one quickly became a favorite at the top of our list!! Our room was very quiet and comfortable, allowing us to relax after long busy days. Hotel is very clean and comfy. Food and drinks are excellent!! We were warmly greeted upon arrival by check-in staff. Bar and restaurant staff are top-notch. Sabrina in the restaurant is very friendly and accommodating. The valet staff are excellent!! Amayeli, Solomon and Alex did a great job retrieving our car very quickly every time we needed it. The unique decor of the hotel is very intriguing and inviting. Hotel is in a great location with a lot of interesting things to see within walking distance. Highly recommend this hotel!!
Amazing stay! Not only did we get a room upgrade, we also got help with charging our iPhones. We felt like our suite was at condo level of amenities and space.Also, we appreciated the free airport shuttle to and from the airport. Will definitely stay here again in the future and recommend others to do the same
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100 reviews
4.3/5
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MMegan HI have to say, I was pretty disappointed in this Hampton after reading all of the great reviews and seeing the trip advisor choice award 2024 as well. Our room was fairly clean, but things were missed like the countertop of the wet bar, etc. We booked a suite room to sleep my family if 6. We had to go back down to the front desk for bedding for the sleeper sofa after even confirming at check in that there was indeed bedding in the room…there was not. The phone did not work which I tried to use to call about the missing bedding. The towels were also paper thin (could really use replacing) and again we were only given 3 towels and two wash cloths in a room that sleeps 6. When you book a larger room at a higher rate and state that the number of guests is 6, it is honestly expected that the proper amenities are in the room or at least given to you at check in. Having to continue to ask and hunt down what is needed is not good hospitality in my opinion. The breakfast was really not good either (there were very few options and what was offered looked as though it had been sitting there for days…tasted as such as well. The eating area was also not being serviced. Every table was dirty as they were not wiping them down between guests. Lastly, the overall experience from the employees was lackluster. No one greeted us when we walked by the front desk at any time. If we needed something, we had to get their attention. There were no, “good mornings or welcomes” Heads were always down at the desk/computer. I think Hamptons in general have gone down hill especially for the price. If we are in the area again, we will be staying elsewhere.
TTravel13863674182The hotel was great. Nice location. Mike at valet was super quick at getting the car. Breakfast was tasty. Beds were comfortable. I would stay again if I was in town. Room service was a bit pricey, as normal for room service, but the food was good. Next time I'd just go down and eat at the restaurant.
Every member of staff I encountered was very friendly and helpful. My room was very clean and comfortable. Cable TV had lot of channels to view. I had neighbors on both sides and couldn't hear much, it was a quiet and decent stay.