Ordos Tieniu Phoenix Hotel

It was a very pleasant stay in Ordos - Dongsheng. The hotel is very good, the staff are very attentive and highly recommendable hotel .

The room we stayed in was big and clean. The staff could not speak English; however there was one lady who could speak English and was very kind and helpful. When she was not there, we had trouble communicating to the staff. They were not efficient enough and I think there was a lot of miscommunication; however the hospitality could have been better. The TV in our room was big and had many channels, but the movies did not work. Buffet breakfast is Chinese. I think it’s a great hotel with many facilities, but I did not feel very comfortable and feel that the staff could be better in handling foreigners better.

The location is in Dongsheng district, the former center of the city, a bit far from the Ordos city. Our purpose was to visit the Chinggis Khaan mausoleum, so the selection of the location was a minor mistake. It is not related to the hotel’s wonderful service. The hotel’s service and conditions were amazing other than the receptionists didn’t know English. They asked for a deposit but finally, they did know we already paid. It took some time after our long trip. Hope they will improve their experiences with online booking

……續住第二天，酒店有個直營的温泉，入住當天可以免費體驗，帶孩子可以游泳，泳池水深1.3米，泳池工作人員有位大姐很熱情，所有工作人員都會主動提示地滑安全和帶好隨身物品，酒店北側還有健身房、攀巖和拳館，本來是去鄂爾多斯旅遊的，結果沒有出酒店的機會啊！足不出户，項目不重樣兒，特別説一下，訂房後有位張興工作人員提前聯繫，錄入車牌號很貼心，一定質量的水果小食，並且退房後前台小姐姐還🈶伴手禮，感謝所有工作人員的熱情接待，下次來多斯首選鐵牛！

預訂的是豪華大床房，帶兩份早餐，帶2張成人温泉會館門票，因為帶着一個孩子，入住前特意電話聯繫酒店，詢問孩子的早餐和温泉會館門票怎麼收費，酒店回覆可以給孩子申請温泉門票和早餐，結果到達酒店後，前台回覆不可以申請，什麼温泉是合作，酒店早餐小孩就是要收費。小孩子的費用本來沒有多少，但體驗感很不好，不可申請就不要在預訂時承諾，這樣客户可以根據房價和其他費用自己計算是否適合預訂。房價500多的價格，這樣的服務讓人有些失望。其他方面很好，温泉會館服務不錯，離店送的小零食和入住給孩子送的洗漱套裝很貼心，希望酒店改善存在的問題，更好的提升服務品質。

鐵牛酒店酒店大廳很乾凈，酒店位置也很好，之前也住過幾次了，老牌五星值得信賴，還送了水果酸奶和小零食。酒店早餐也很豐盛。酒店客房的洗澡水很滿意呀，周邊飯店也多酒店客服小張服務態度熱情。總之滿意👍

早餐屬於同等級別酒店中偏上水平，亮點是水果豐富，有現磨咖啡，肉食較少，尤其是沒有內蒙特色小吃燒麥略有遺憾。酒店送温泉券是是選擇此酒店的主要原因。有些設施需完善，比如馬桶蓋，有些小賓館的樣子了。總體上酒店還是不錯的。

五一期間來到鐵牛大酒店酒店大廳明亮酒店張雪東經理服務態度熱情，酒店交通位置也很好。酒店早餐非常不錯，離開時忘了東西，及時提醒，推薦大家入住，感受鐵牛服務品質👍

閨女説，代她給酒店點個十星好評。房間乾淨，設施也齊全，特別是服務非常好，很貼心，為小朋友準備牙具，小拖鞋，入住水果零食。五一客流量大，酒店依舊井井有條。很棒