So I show up to check in at 11pm and out of nowhere (no advance notice) they tell me that they’re renovating and need to send me to a cheaper hotel down the street. I have to provide my own Uber transportation to this alternate hotel which is not within walking distance of the convention center, and find the new hotel to be smelly, noisy and very unclean. The carpets and sofa were stained, I could hear traffic from outside and arguments next door, and the water in my room would not heat. I checked out the following day because it was intolerable but best western would not refund me for the second night I had booked. I normally can put up with a lot, but this was just unacceptable behavior. Ended up switching to the Rosen inn down the street which was not only cheaper, but cleaner, very walkable and staff were very accommodating. If you are considering the is best western I would highly recommend this other hotel instead
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