オルレアンのノボテルホテル

Part of coach trip returning from Italy 6th October We were expecting a set 3 course meal after a long day travelling Starter was a mug, half filled with beige soup and hard as rocks stale bread crusts. At bottom of mug looked like raw egg yolk Main was a brown leg of chicken with mash flavoured with gravy Dessert was cheesecake Vegetarian passengers said later they were served raw white fish (they were fish eaters) Utter chaos at breakfast. Not small hot selection and I was unable to locate a tea bag. Staff kept well out of view though some people had to chase them up when mugs ran out Our coach drivers said they took photos and are lodging an official complaint about hotel, via their head office I am over 60 and this is one of worst hotels I've stayed in Rooms were fine but food at evening meal would probably infringe some people s humans rights I do have photo evidence but as phone saved these in heic format I cannot upload them at the moment

I was having a great stay until this evening. After a day out exploring this lovely region I was excited to go to the sauna and pool area to relax. Another couple were there watching sport on their ipad. I asked them not to and they turned down the volume, so I could hear tinny sports commentators. This is not what I expect when I want to relax in the pool area and I chose this hotel over others and paid for this service. I complained to the girl on duty who did talk to them but said she could do nothing because they turned the volume down. This is terrible customer service, the pool area is not a sports bar. I will be making a formal complaint to Accor and Novotel about this. It has really ruined my trip.