ウェスティン パレス、ミラノ(The Westin Palace, Milan)

Super good location for us , walking distance to Milan Centrale & sightseeing bus stop, It’s not a new building, but still good maintenance , We did comfortable staying

1. The room I was given was totally off from what I booked.  Thank you to the patient front desk staff,  the issue was resolved after 2 rounds of changes. However the room was not as new as shown in the trip.com picture which I booked the room from.  Compared to Korea, it was really a disappointment  2.  Toilet bowl was shaky and took 2 days for hotel to fix it and by then we were about to leave. 3.  Stains were found in bedsheet and our towels. 4. On our last night stay, we wanted to have a drink at the lounge..we were told due to a private event we need to pay a surcharge of 20euro each if we wanted to be seated in.. as hotel guests I don't think this is acceptable.  After much waiting, then we were told we could have our drink at an alternative lounge but why didn't we being told from the start? The alternative place was at the hotel lobby with little attention given and I got to take the menu myself to my seat! Is that something to be expected from a 5 star hotel like Westin?

不知道是不是預訂房型的關係，酒店安排到了level 1，嘗試和酒店溝通告知沒有多餘房間，所以衹能接受。酒店工作人員服務中規中矩，早餐很豐盛，地理位置優越，近火車站和地鐵。

房間乾淨舒適 酒店軟件硬件設施系統也可以 滿足了不同年齡層次需求

環境：很好 服務：沒問題 衞生：nice 設施：很乾凈

房間很大，床很舒服。酒店出門往右，離火車站十幾分鍾步行路程，酒店出門往左，到大教堂和唐人街步行半個小時，

酒店有些老了，衞生間淋浴開關老舊！ 洗護是意大利的Acqua di parma 跟威斯汀的白茶，味道跟寶格麗的有點像，也很好聞！枕頭偏軟！因為老舊，地毯有灰味！嗅覺敏鋭的愛乾淨的小夥伴慎入。

房間格局大，乾淨衞生，但是不管是房間內，還是大廳設施明顯感覺比較老化了，尤其是電梯，刷卡反應很慢。距離地鐵和火車站非常近，交通很便利。去幾個熱門景點基本20分鐘以內可以到達。服務人員非常專業，熱情。下次有機會還會再來。

酒店的價格好貴，因為遇上展會了，所以比平常貴了三分之一，如果平日的價格入住這家酒店是可以的。畢竟老牌子的酒店。