モクシー大阪本町の口コミ・レビュー・評判

Having spent the previous four nights at the excellent Moxy Kyoto Nijo we had high expectations of Moxy Osaka Honmachi but were disappointed from the outset. On the face of it the two hotels are very similar - same hip Marriott branding, modern building and young staff. However, unlike the check-in staff at Moxy Kyoto (with no masks) who greeted everyone entering or leaving the hotel cheerfully, the welcome (behind masks) at Moxy Osaka could only be described as functional best (We saw numerous large groups check-in, with cordoned off areas for breakfast, and suspect that independent travellers are not this hotel’s core business or focus - unlike Moxy Kyoto). We had booked two rooms - one twin and one queen for four nights. The twin room on 10th floor with floor to ceiling windows was terrific. Evidently all the rooms on each of the four sides of the hotel were similarly impressive…except the handful of rooms occupying the central void of each floor…including our queen room, which was a windowless box. To be fair, the room had been booked via our airline but our booking said nothing about us having one of the windowless rooms at the hotel. The helpful supervisor, Yang, eventually offered an upgrade for an additional payment, despite his colleagues insisting for 90 minutes that the hotel was was full (and their own website showing that it wasn’t). This issue was probably the airline’s fault but there was no empathy shown or help offered by front of house staff (not being able to see facial expressions behind masks didn’t help). Unfortunately this was a poor start to a bad experience that was to follow. The temperatures in Osaka were 40c+ and the hotel air conditioning, although controlled in-room, reverted to 25.5c after about an hour. This led to four sleepless nights having to get up and reset it. Each morning we complained and each morning they said they would look into it/get it sorted/call out an engineer. Nothing changed. I suspect that this was a known problem (both our rooms on the 10th floor were the same) or a cost cutting exercise. Either way, there was, again, no empathy or help from the front of house staff (all we got was a very un-Japanese shrug of the shoulders). The breakfast was the same buffet concept at Moxy Kyoto but the kitchen couldn’t cope with the volume - it was either a bun-fight or picking over scraps after the crowds had gone. The gym was virtually identical in size and offering to Moxy Kyoto but it was no surprise that it was at the Moxy Osaka that the water fountain ran out. A pretty terrible experience was topped off when they tried to charge me twice for a late check-out. It’s difficult to believe that two hotels in the same chain and only a few miles apart could be so different. Just goes to show the impact of impact of good/poor management.