I recently spent a week here and found the hotel to be very clean and comfortable. The room was quiet and well-kept. The bed was just right, not too hard and not too soft. The bathroom was spotless. There were plenty of outlets and the lighting was more than sufficient. Reception was businesslike and professional. The breakfast offered had plenty of choices and was quite filling, especially as it was sometimes my only meal of the day. The only negatives were that the room was sometimes too hot and when ordering from the set menu in the restaurant at dinner, they were unwilling to accommodate dietary restrictions, telling us that no changes could be made. I would readily stay here again should my travels take me back to Ostrava in the future.
Had a business trip with colleagues for 10 days. The hotel manager was great and helped us with the issues we had with the room service. They promised to improve their practicies. :) The rooms are spacious, although the noise from the street was a little disturbing.
I slept in BW Vista first time. I can´t blame this hotel for its 80´s look. I can not imagine to redesign such a huge house to more state-of-the-art, except rooms. Yes you are welcome by big hallways, stairs, long corridors. Staff: very friendly and willing, reception perfect, brakfast huge and staff again very neat and caring. Parking just in front of hotel under surveillance cameras. Safe. Dinner was cheap: 4 course menu for 240,- CZK. Not the best, not the worst. Glass of gute wine 80,- and the waiter very nice person, very experienced. The room: it is very obsolete. Removing flat LCD TV you would be back in communist era. Maybe at that time > I would put 4 stars on front door. Not today. I would reward it with 2, maybe 3 stars. At all: I can recommend this hotel to businessmen who want to sleep in a quiet and clean room and do not expect a super modern hotel. It certainly won't offend you.
良い
16件の口コミ
4.0/5
1泊あたり
10,918円
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オストラヴァ | Jantarova Stezka do Dolni oblasti Vitkoviceより2.27KM
Hotel is a SCAM with terrible service. I arrived on a 2 day business trip to the hotel, right from the first impression it didn't felt like a 4 star hotel. Room was very small with old (not in good way) furniture with no air condition and a small window that prevented most of the air to come inside. Later on I discovered that the hot water in the shower is not working, the front desk refused to believe me but after I insisted they said that they checked and the hotel's boiler is working and in the first floor there is hot water. I was explained that the pipes are old and I need some patience. After 10 minutes of cold water in the shower I asked to move to a different room in the first floor. The service desk refused and offered to fix the problem in the next day. I asked to leave the hotel due to the problem and get my money back. They agreed and told me it will be handled in the next morning. The next day they told me they have issues with the refund and it will take a few days. After I left the city I called again about the refund and they said that the manager decided not to refund me because there wasn't a problem. What a SCAM !!! avoid at all costs.