びわこ緑水亭(Biwako Ryokusuitei)

真的很後悔！後悔沒有安排多一天留在這家旅館！ 最深刻印象是所有職員的服務態度都是十分敬業，有禮，友善，笑容滿面，言行舉止都很專業。 交通方面，有自己的停車場，方便自駕人士。另外我見到有穿梭巴士來回 JR 的資訊。 房間很整潔，一塵不染。露台望出去是琵琶湖，美不勝收，值回票價。電視可以收看 Netflix, 晚上可以觀看電影輕鬆一下。另外有一特別之處是有獨立化妝室。 設施齊全，地下有 lounge, 住客有機會享用 happy hour 服務。還有有公共浴場、紀念品店等等。四樓有獨立吸煙房。 晚餐賣相十分精緻，味道自然，儀式感滿分。早餐是自助形式，種類繁多。 總括而言，非常滿意這次住宿，覺得住一晚太少。下次再來琵琶湖時會再選擇這家旅館！

服務正常，環境清潔，食物滿意，設施一般，比一般日式温泉酒店小設施。琵琶湖週邊遊覧地点配套不算很多，如果天氣不好，也沒什麼地方好遊玩。下次如考慮浸温泉，會選擇其它温泉。

房間有點普通，但料理太優秀了。選取當地時令原料，新鮮美味，品種豐富，近江牛入口即化，特別適合shabu shabu。之前也住過很多温泉酒店，這家的會席料理勝出！

到車站就有車接你到飯店 面對琵琶湖陽台一面泡湯一面欣賞湖景早餐很豐富下午有免費紅酒跟小食 泡完湯有冰棒跟銀料休息區的景色很美 接受行李飯店點對點宅配 解放雙手

I give a high score because it is really a good place, but I do not recommend due to my bad experience. I have purchase for Manyo Japanese Style Room for one night including dinner and breakfast and expect a perfect experience on a Onsen Hotel. It is perfectly match with my expectation before midnight, perfect customer services, great hot spring in terms of in-house or public onsen. Great drinks and snack provided on the public area. Although the dinner is not match with my taste, I do believe it is just the issue of my personal taste. The nightmare comes when it is at 12:00 There should be auto adjustment on the temperature of private onsen in house. It turns from got to warm at midnight, so I call the hotline and seek for support on turning it hot again. However, the staff work at night can not speak English and told me my onsen is broken. The onsen turn into cold immediately. They have offer me a choice of change to another room but I do not want to bother them at night so refuse to do so. As a result, the onsen was not fixed afterward even at the morning tomorrow. And they only return less than 10% refund as the compensation to me. So here I will have 2 suggestions for you if you really want to try this hotel: 1. try not to purchase the premium room. You can enjoy the food, the public onsen and the kindness customer service even if you just purchase the cheapest one. 2. If you do purchase the premium room, and unlikely your onsen was broken, do not hesitate to change to another room. You will find no reason to pay so high for a room without private hot spring.