Simply put….This hotel is modern and extremely clean. The staffers were all great and the location of the hotel was perfect. The whole area is great to relax and unwind without going too far. We were able to park our car and walk to eat and shop.
短いバージョン。チェックイン時にドアが開き切れたが、部屋はきれいだったようだった。アジーワシントン。フロントを離れ、個人的に状況をとった。私はそれが問題ではないと言ったが、彼女は私がすべてのゲストをチェックインしたと言った、そして私の同僚は私があなたの世話をしている間に残りを処理することができます。午前1時のようなものでした。彼女が部屋を調査したとき、彼女はロックが故障していることを発見し、私たちの部屋の予約に合わせて一生懸命働きました。新しい部屋に歩いて行き、頭をうなずいて、彼女は素晴らしいと言い、その夜遅くまで続きました。週末に素晴らしいスタートは、間違った方向に進むかもしれません。詳細。素晴らしいカスタマーサービスで修正された問題を確認してください。私のチェックイン時に。Valentine's Day we received our keys quickly and with verbal clarity. I can tell you how many times I have to lean over because they talk to the screen. In this case the short stature host made eye contact and was clear.私たちが外の部屋に着いたとき、ボルトはドアを開いたまま投げられました。これを経験したことがないと、私は驚いてきれいな部屋ときれいなゴミ箱とシンクに入りました。部屋は混乱しないように見えます。私はまだ悩みを感じ、フロントデスクに行きました。私の話を聞いて、ここで別のゲストに彼らがいっぱいであることを伝えた後、私は交渉モードで試してみましたが、それでも私のバレンタイン週末を比較可能な部屋で救いました。アジー·ワシントンは同僚に向きを変え、机を出て私と一緒に部屋を見ました。受付の人が歩いているか、私を部屋に護衛する経験は一度もありません。今、私は最初は考えていました。このレベルのサービスは、部屋の物語やこの部屋があるが、喫煙しているか修理中であるという結果に終わるでしょう。チェックイン時にあなたが好きなもの以外のことを知っています。到着後、彼女はプロトコルに従っていました、私はマリオットから気づかなかった、私はたくさん旅行しました。彼女は部屋を徹底的に通り過ぎましたが、彼女がそれを通り過ぎる前に、彼女は最初に新しい部屋を提供しましたが、それはキングベッドスイートではありません。彼女はレポートを書くかのように部屋をレビューしました。しかし、ゲストに挑戦しないでください。なぜなら、私が何かを言うとき、私が受け取った場合、あなたが私に言っていることが真実かどうかを決めさせてください。机に戻った後、彼女は止まって、それからキャンセルしたと言った。私はあなたを同じ部屋に切り替えます。勝利。素晴らしい感じ。問題は解決され、私はプロセスで失う必要はありません。また、Ahjee。ロックが故障したことを知った後、ロックが死んだボルトを投げてドアがぼんやりと開いたのは別の話です。しかし、彼女は私が快適ではないと言った。このようにして、私たちはすぐにドアを修理しますが、別の部屋であなたを願っています。アジーワシントンに感謝します。ランプをぶつけて素晴らしい顧客体験を提供してくれてありがとう。サインイン。ジェームズ。ディズニー体験訓練。ディズニーワールドのフランケン·コヴェイDFSSブラックベルトマスターです。私は私の背景がわからないことを知っていますが、私は顧客体験の訓練を受けています。
We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.
I had a change of plans and needed to change my rooms. They were incredibly helpful. Unfortunately, the room I was moved to looked like it hasn't been touched in weeks/months. The bed had no sheets, stains, cut up straws everywhere, TV was on the bed, empty air-rifle box.. trashed room for sure. I went to the desk for help, and they immediately moved me to a new room. Much, much better... but knowing what that one room looked like, left me feeling a bit weirded out for the rest of the hotel. I was under the impression that there was a breakfast, but it was not available. Not a big issue for me tbh.
This is definitely a ”Get you what you pay for” situation. If I had to stay here again.. I would, if there were no other options.