リージェンシー オン ザ ビーチ(Regency on the Beach)

We saw one cockroach on the first evening, then one more above our bed at 1am ! And another one in the toilet on the next morning. That’s unacceptable! Underneath the microwave was super dirty… Although we were booked for two nights, we had to move out the next day. We did talked to the front desk but no action was taken. I will never stay there again.

The building itself outside and common area is maintained but the room was terrible. There was hair on the wall tiles in the shower, tiles cracked in the base of the shower, the door of the shower was rusty and warped which wouldn’t close properly. The room itself had a surface clean but the tiles need a good scrub. The curtains are stained and dirty. The toilet seat is stuck down with double sided tape

I really liked the location and the size of the room, the kitchen and view, but it wasn’t cleaned properly. The bed felt sandy on top. There was a dirty sick left in the bedroom and a jacket hanging in the wardrobe. I told the receptionist downstairs and he say “it’s not my problem”. I took a photo of the sock and jacket. The door into the balcony didn’t lock. The bedroom door was broken snd didn’t close. The spa didn’t work and the shower in the unit was terrible. It said there was supposed to be an extra role of toilet paper in the cupboard and there wasn’t. When I needed another tile, reception was closed.

The position of the hotel is excellent. The biggest disappoin**ent was the cleanliness. I have an allergy to dust mites which was severely triggered within 15 minutes of entering the apar**ent, resulting in rashes and swollen joints. The apar**ent was fully carpeted except the bathroom and poorly cleaned. Our stay was for 2 night's but due to my reaction we had to leave after the first night. I attempted to raise the issue with reception but they were disinterested/ didn’t know what to do.

We were allocated 607a, an apar**ent which was well overdue for general maintenance When I reached for a towel after a shower the towel rail fell to the ground My 16 year old son had to sleep on the floor when the roll out bed that was left in our apar**ent was broken and was of no use on our first night Eric in Reception was very helpful and organised a good roll out bed for our second night I informed Eric at reception of our misfortunes and he said he would tell his manager….. I’m yet to hear back This was a very disappointing stay

Enjoyed my stay, open my door put onto the beach. Quiet and clean. Great communication with reception after hours. Easy parking. Close to everything.

The property is far from the shops and restaurants. No communication from the property manager. Does not return my call. The front is too heavy and lock looks like it is going to jam soon. Very good ocean view.

Receptionist was unclear with instructions, didn’t make sense and wasn’t helpful at all. The other residents were noisy through out 1am-9am resulting in no sleep. Very disappointing for the amount of money which was paid.

The bed is big but too soft. The property is close to the pub but a bit far from other restaurants.