旅先の様々な魅力を発見したいお客様に、Global Hotel Panamaは最適です。Global Hotel Panamaは、パナマ・シティの現地の雰囲気を感じたいお客様にお勧めの施設です。パナマ運河駅から1km、パナマパシフィック国際空港から18kmと、交通便利な場所にあります。付近にはClub UnionやMegapolis Convention Center、Cinépolisなどがあり、パナマ・シティの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、パナマ・シティの当施設提供の駐車場をご利用いただけます。
2024.08.29
Terrible experience. 4 engineering visits, 2 room move offered in a space of 2 hours. 1st engineering visit. Upon checking into our room, we discovered that the shower wasn’t functioning properly due to low water pressure. When we tried to contact the front desk to address the issue, the phone didn’t work, so therefore had to go down from the 17th floor to report it in person. 2nd, 3rd and 4th engineering visit. The front desk suggested moving us to a different room, and we agreed. However, in the new room, the overhead shower wasn’t working either, so the engineering team had to come and adress the issue. After they left, we attempted to shower, only to find there was no hot water. They returned to resolve the issue, but after my partner showered, the shower stopped working again. The engineering team had to come back a fourth time, and though they eventually got it working, we were told that we could either use the hot shower or the sink, but not both simultaneously, as using the sink would cause the hot water to fail. Consequently, we couldn’t shower in the morning. We were offered another room, but I refused, see below as to why. Technical issues can happen in any hotel, but my primary concern was how the situation was handled. After offering us a third room, I expected the hotel staff to personally check everything before suggesting another move. However, the front desk was quick to suggest another room without providing a clear answer when I asked what would happen if the issues persisted. The response was simply, ”This is the only option I can give you” (I wish the phone call had been recorded). The front desk team needs additional training on five-star service and better communication with guests, as the way I was treated fell far below expectations. If a third room move is necessary, staff should ensure the room is thoroughly checked beforehand. There was no follow-up from the front desk after checkout, nor was any compensation, recovery or apologies offered. This is not the level of service one would expect from a five-star hotel in cities like London or New York. I truly wish the call had been recorded so this could be used as training purposes on how to not deal with situations as such. Please note that we are not difficult guest and we are fully understand the issues within hotel facilities that may arrise from time to time and often beyond control of team members on duty. But it is the responsibility of the managers on duty to ensure that guest are looked after and treated accordingly. Something that I felt was missing.
2023年に改装されたGrand International Hotelは、パナマ・シティで宿泊予定のお客様に非常にお勧めです。当施設からパナマ運河駅まで約1km、パナマシティーペイティーラ空港まで約8km、移動に便利です。付近にはF&F TowerやIglesia del Carmen、アンドレス・ベジョ公園などがあり、パナマ・シティの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。
ゲゲストOur room was large, bright, modern and spotlessly clean. Comfy beds and big bathroom. Great location with an easy walk to the mall. Courteous staff. The desk clerk called a taxi for us that arrived in one minute. We ate dinner in the hotel restaurant (something we never do). The food was fabulous and reasonably priced. Really nice free breakfast buffet with both english and spanish style food. I definitely recommend.
Had a one night stay recently. For the price, the location wasn't bad at all. It's safe with many restaurants nearby in walking distance. Not too far from the attraction especially Uber is inexpensive in Panama. The staff was excellent. Friendly and attentive. The bed was very comfortable. TV had a good variety. Most hardware in the room is new. Room was quiet. I had a good night rest. Now on to the not so great part - the hotel was fairly new. and the construction is really quite shoddy by US standards. 1. it's a 9 story building but they didn't appear to have built an internal water circuit. so when you turn the shower water on, find something to do - brush your teeth, etc. it'll take a good at least 5 minutes for the water to warm up. once it's warm, the shower was comfortable, but while I was waiting, I debated if I should get dressed and/or call the front desk. 2. the shower doesn't drain well because the marble floor was built too flat. so if you shower for more than 5 minutes, it floods half the main bathroom. there is another draining hole at the corner of the main bathroom but again, the surface was too flat to drain. 3. the shower head does not stay on the handle - completely due to bad workmanship and not allowing enough space. 4. the lobby restroom foam ceiling panel fell on my head as i opened the door. (no one was injured). so for one night it was fine. but i'm not sure if i would want to stay there for multiple nights or with a family. it's a shame because it's a fairly new hotel.
ゲゲストSelina/Casco Viejo is a hostel, geared to the young. I am far outside their target demographics. It is loud at night, loud enough to have them provide ear plugs BUT it is a great place to stay. Casco Antiguo is a beautiful part of Panama City and the restored restaurants and shops gives the traveler a truly enjoyable experience. Away from Casco, you will find the true heart of a city, with small shops lining streets and locals hurrying about their daily lives. The hotel offers day tours to many places and the guide that work there are knowledgably of the sites, people and traditions. I slept through the noise on the third floor and brought the unopened ear plugs with me as a souvenir (the party is at the rooftop on the sixth) and for sure I will return.
I am posting the view from the balcony of Panama City. That alone is worth a night stay.