スイート ＆ オテル エルゼー エトワールの口コミ・レビュー・評判

This was the worst hotel experience of my life! Do not stay here. I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the ******* website. Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the ******* website were misleading but said there was nothing they could do and that I had to contact *******. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted ******* for them to tell me that it was up to the hotel to refund me, not *******. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room. The staff was not helpful and quite rude when trying to sort through this issue as was the ******* representative. I have since escalated this issue to ******* mgmt. and hoping to get some sort of response and refund. PROCEED WITH CAUTION!!