When we booked this hotel we were attracted by its promise of hot springs, swimming pools and closeness to the Mount Emei reserve. When we got there, we found it was the only hotel open in what was virtually a ghost town and hot springs and pools were unavailable. The hotel was virtually empty of guests and none of the public spaces were heated - it was cold and we had to wear duvets to breakfast and dinner - eating alone. Strangely, the staff appeared unable to process credit cards and we had great difficulty finding a way to pay! This was resolved by the help of our son who lives in China and could use a local card. On the plus side we were upgraded to a superior room to compensate for the lack of facilities and the young staff were very helpful and seemed to enjoy having us stay.They thought it 'courageous' that two New Zealanders aged 87 and 75 had come to stay with them as independent travellers!
The staff was super helpful. They help us find a good restaurant. I did like the hotel but I think the cleaning could be better and that would be nice having non smokers room.