When we booked this hotel we were attracted by its promise of hot springs, swimming pools and closeness to the Mount Emei reserve. When we got there, we found it was the only hotel open in what was virtually a ghost town and hot springs and pools were unavailable. The hotel was virtually empty of guests and none of the public spaces were heated - it was cold and we had to wear duvets to breakfast and dinner - eating alone. Strangely, the staff appeared unable to process credit cards and we had great difficulty finding a way to pay! This was resolved by the help of our son who lives in China and could use a local card. On the plus side we were upgraded to a superior room to compensate for the lack of facilities and the young staff were very helpful and seemed to enjoy having us stay.They thought it 'courageous' that two New Zealanders aged 87 and 75 had come to stay with them as independent travellers!
The staff was super helpful. They help us find a good restaurant. I did like the hotel but I think the cleaning could be better and that would be nice having non smokers room.
一家三口去泡温泉,給免費升級了帶地暖的房間,一點兒都不冷,床也非常舒服,地板應該是加裝地暖的時候碎了,有些絆腳。主樓 A 座 距離温泉遠一些,但是住宿條件會好一些。因為衹有我們一家,開了一個室外的小池子,泡着還是挺舒服的。最大的問題是泡出來去浴室後更衣室沒有暖氣,非常冷,給孩子洗的時候我被凍的直哆嗦。如果有暖氣會非常巴適。其實我以前在北方都是冬天泡温泉的,可能是地域關係,這邊這時候是淡季,大多數人可能怕冷不來。如果有暖氣,再多宣傳一下,應該不會沒人。建議店家在設施和房間詳情里加上有無暖氣。另外帶小朋友的建議提供小朋友的浴袍。早餐很簡單,不要期望太高,但是能吃飽。服務人員都非常熱情。總體來説還是不錯的,下次還會選這裏。