They provided not the room type I had booked and paid for only after massive complain, then I got an upgrade which was okay.
The restaurant is simple. The dive shop is well equipped but there was a serious issue.
The dive guide made only a very short briefing. He never asked for the tank pressure and so one diver ran out of air. I don‘t want to experience such.
This hotel complex has the best location on the beach as there’s a good view of the bay and it’s possible to sleep because here you are away from the noise of the bars. Set in lovely gardens and the pool looked basic but okay although I didn’t use it.
Kim the receptionist/sort everything person was amazing. He organised trips, ferry tickets and transport around the resort, very much appreciated.
Overall, I wouldn’t choose this complex again because the facilities are poor. The room, although called deluxe was far from it. I would describe it as shabby and in need of renovation. Although it was clean, it didn’t feel so because it was so tatty, particularly the furniture. The bed was comfortable though. The shower was horrible, it was barely lukewarm and hardly any water came from the showerhead which was in desperate need of replacing along with the whole system . There were no facilities of use in the room like an iron or hairdryer just a fridge that remained empty. The air-conditioning was extremely noisy and old, although it did keep the room relatively cool.
Breakfast was also disappointing, particularly the continental. Two bits of semi stale toast and a little bit of butter and jam with two fried eggs. The Filipino choice was a bit better. But honestly, id give it a miss The worst part was it was far too expensive in comparison with my other stays in many hotels across Asia. Not even worth half of what I paid.
The staff are really awesome and make up for the lack of amenities. It’s a little pricey for what they offer but the location has the best part of the beach. The WiFi does need to be worked on. Was in and out a lot of the time. The rooms are modern but really tiny. We stayed for 4 nights and couldn’t wait to leave because of the room size. All in all, I do recommend the place because of the location and the awesome staff.