While for the first time ever we stepped into the lobby of the Staybridge we were amazed with how nice and well decorated this hotel was and after checking into our room we never realized that our nightmare would just begin. Our room key would not open any of the ext. doors for outside entry so we asked the clerk what was wrong and she said there was a problem with the door so she would have maintenance check it out and in the meantime she issued us a temp. key card that worked but it expired that evening and no longer worked and once again we got locked out while holding bags of groceries and merchandise from Walmart and we had to walk all the way around the bldg. carrying our stuff to come in thru the front entrance. Then, when I used the DOVE hand and face cream in the bathroom to apply to my body it had a horrible odor of being rancid and had to immediately wash it off. Angry, we decided to leave your hotel and spend the next 3 days at the Best-Western hotel next door, whereas we had no problems, issues or uncomfortable issues. Sadly, this was our very FIRST EVER stay at the Stay bridge Suites and most likely our last!
Location and history of the hotel was remarkable. It was within walking distance to everything we wanted to do in the downtown area. Parking was very expensive though.
The ONLY ONE elevator in the building wasnt working, almost got stuck in there LOADED with people. Then we had to walk up 6 floors to the room. We tried to cancel the last night and they wouldnt let us because it was prepaid. The maid did not clean the room the entire time we were there, had to ask for towels and wash rags. The internet says there is a shuttle to the Stockyards, NOT! They cancelled that last year.