ゲゲストI recently stayed at this Best Western and had a mixed experience. While the staff was friendly, there were quite a few issues that impacted my stay.
Firstly, the breakfast area was under renovation, and unfortunately, the appliances were not working, which meant that the eggs, sausage, and potatoes were cold. The area was also quite hot and crowded.
In the room, I encountered several maintenance issues: the door opener was broken, the internet was slow, the bathroom vent was not working, and the coffee machine was leaking and dripping on the floor. I did inform the reception, but the response was not prompt.
Overall, while the location was convenient, the condition of the facilities definitely needs some attention.
ゲゲストWe always to stay at Best Western if can when travel. This one was very nice. Clean, Great breakfast seating and food, wish could be in by 1p. Instead of 3 p. Pool was beautiful and room for handicap needs and dog. Great rewards! Close to everything and beach area about 4 miles.. grandkids love the Best Western.
ゲゲストPros:
Rooms were very clean, breakfast was excellent and service was great
Cons:
Pool was closed upon arrival, we were not notified but thanks to Trip.com we got some help
ゲゲストFront Desk team was very welcoming and accommodating to my room-change request.
The breakfast setup was kept clean and organized. I loved the cookies offered at the front desk.
ゲゲストThe service was awesome. The facility was great and they also had great breakfast food. I gave you a five out of 10, but I definitely enjoyed myself in Wilmington North Carolina.