投稿日:2025年6月30日
ゲスト
I recently stayed at the Universal Terra Luna Resort, and overall, I had an enjoyable experience, especially considering the resort has only been open for two months. Here’s a breakdown of my stay:
Design & Cleanliness: The resort is sparkling clean and beautifully designed, with a fresh, modern aesthetic throughout. The lobby, in particular, is stunning, spacious, airy, and a great place to relax or meet up with friends.
Rooms: The rooms are on the smaller side compared to other resorts I’ve visited. While space is a bit limited (including the bathrooms and sink areas), the rooms themselves are gorgeous, with thoughtful decor and comfortable beds. If you’re traveling with a lot of luggage or need extra room to spread out, keep this in mind.
Dining: There are several restaurants on-site, and I found them generally nice. The food is decently good, but don’t expect a huge variety—menus are somewhat limited. However, there’s a convenient market for sandwiches and snacks, which is handy for a quick bite.
Bars & Pool: The resort features two excellent bars: one indoors and one by the pool. Both offer great atmospheres to unwind. The pool area is fantastic, while not very deep, it’s perfect for families and a great spot to cool off and relax.
Staff & Service: The hospitality staff were consistently friendly and helpful, adding to the welcoming feel of the resort.
Overall: Universal Terra Luna Resort is a wonderful addition to the area. It’s clean, stylish, and offers a lot to families, especially. While the rooms are a bit compact and the dining options could be expanded, I thoroughly enjoyed my stay and would visit again!
更に表示
最低料金(1泊):RUB 10,193
投稿日:2025年8月20日
hisakiε-(´∀`; )朝食の選択肢は非常に限られており、ほとんどが牛乳とパンだけでした。
部屋は狭く、強い湿っぽい臭いがしました。
蛇口に問題があり、水の流れが弱かったです。
しかし、近くにバーガーキングとスーパーマーケットがあり、ユニバーサルスタジオへのアクセスも非常に便利です。
ユニバーサルスタジオへのシャトルバスもあるので、問題ありません。
更に表示
最低料金(1泊):RUB 6,740
投稿日:2025年8月10日
ゲスト
ホテルに2時位に着いたのですが、部屋の用意ができているとの事でアーリーチェックインをさせていただきました。ユニバーサルスタジオエリアへの頻繁なシャトルバスの送迎が便利でした。ホテルから10分程でユニバのセキリュティに1番近いバス停につきます。帰りも同じバス停で待てばすぐにバスが来てホテルへ帰れます。チェックアウト後も荷物を預かってくれるので移動がとても楽でした。食事はロビーフロアのフードコートの様なエリアで取ることができますが、我が家は歩いて数分の所にあるピザ屋さん(ピザエクストリーム)を選びました。焼きたてのチキンもあり、ピザもチキンもとても美味しかったです。テイクアウトも可。リーズナブルで店員さんもとても優しいです。隣にセブンイレブンもあります。
更に表示
最低料金(1泊):RUB 11,186
投稿日:2023年3月20日
ゲスト
マリオットスタイルのように非常に新しくモダンな清潔。しかし、私は彼らが私たちが$20-25の駐車料金を支払うことを望んでいたのが好きではありませんでした!とても悪いとばかげたホテルの方針!他のホテルは駐車場を請求しません!!!!!そして彼らの朝食はひどいものでした! 3-4種類のみ!そして消え、誰も食べ物を交換しませんでした!!私たちが経験した恐ろしい経験。
更に表示
最低料金(1泊):RUB 6,856
投稿日:2024年10月12日
Wai
Driving up to the hotel it looked promising, lift up to our floor felt bit old but worked well with the style, rooms were ok but looked like it could do with some freshening up.
First thing we noticed was a stain on one of the pillowcases, this made us wonder whether the beds were properly changed or cleaned, we did see a single strand of hair in the bathtub but gave it the benefit of the doubt that could be the cleaner if they did clean it. Sadly on the website it states luxury toiletries- well these were disappointing and did not feel it. We were provided with one set for two people. That is one shampoo, one conditioner, one body lotion, no shower gel, (you get a shower in the room) one face soap, one hand soap.
The hot water kettle dispenser was not cleaned as when we went to do an initial clean there was a lot of black stuff coming out, we had no coffee in the room either. We had to go ask reception to give us a new one and that’s when we found out we should have had coffee provided with the kettles. So far very disappointing,
We found out during our stay that the hotel doesn’t clean your room on a daily basis and we weren’t aware of this so our bins were over filling, we had to ask for toilet roll, and new towels. When we received the towels in the bedroom whilst we were out they were left on top of the toilet. Not exactly the best or cleanest place to put if especially if we haven’t had the room cleaned for a good few days.
If you want your room cleaned I expect you will need to let reception know. I’ve stayed at Marriotts before and I’ve never experienced it where they don’t clean your room and I don’t mind if they don’t do it on a daily basis but they should inform you at reception when you check in.
We stayed during Hurricane Milton and we were very disappointed as international tourists not to have received any information from the hotel that it was coming and what to do/ how to stay safe/ whether there was going to be reduced restaurant opening times/ services.
This was our first hurricane. We instead received much more information and advice from our Uber drivers such as to stock up on food and water.
Our other information was from alerts we received on our phones and also by watching the news otherwise we would have been none the wiser. We are aware that other hotels received a note under their door as a minimum.
We were looking to hire a car but this hotel charges 27 dollars to park a day. So we decided to use Uber and actually turned out cheaper for us so bear this in mind.
The pros:
It’s very central and icon park is about 5 mins away, lots of bars and restaurants along the the drive in either direction. Close to the parks if that’s what you’re here for.
Reception staff are very nice and really get straight on to the case when you need something.
Two people who stood out for us was firstly Joe, who was standing outside one day as myself and my friend were deciding to visit a mall was so helpful. He even gave us some leaflets to hand it at our destination to get discounts and a free bag. He was really friendly and chatty and a great sense of humour.
The second person was Ryan, from housekeeping was also very helpful when my friend was after some items for our room. Very cheerful.
I’d only recommend this hotel if you just want somewhere to sleep for a few days. I wouldn’t come back here again not for a holiday as I feel the basic expectations of a hotel service was lacking. Can’t fault any of the staff we dealt with.
更に表示
最低料金(1泊):RUB 7,745
投稿日:2024年2月7日
匿名ユーザー
Supposed to stay in this hotel for 3D2N but we keep extending. As I’m typing this review I am considering to extend 1 more day. This hotel has shuttle buses to the Disney land and Universal Studio! Just opposite the hotel it’s the premium outlets!
更に表示
最低料金(1泊):RUB 6,675
投稿日:2025年3月11日
Barthos
Super hôtel!
Personnel très accueillant et proactif!
Très bonne amplitude horaire pour les départs et arrivées
Service de navettes gratuites que ce soit aussi bien pour se rendre à EPCOT (non testée mais à partir de ce parc il est possible de se rendre notamment à magic kingdom via le monorail super pratique) et à Universal Studios.
Les horaires sont tôt le matin pour arriver et commencer dès l’ouverture
Enfin, l’hôtel est tout proche d’Universal Studios, très pratique pour rentrer potentiellement en taxi ou autre et profiter des nombreuses boutiques et animations le soir
更に表示
最低料金(1泊):RUB 5,284
投稿日:2025年8月17日
ゲスト
ディズニーへのアクセスに最高の立地です。無料送迎も提供しています。
部屋は少し古びていましたが、料金を考えると十分でした。朝食は非常に混雑していましたが、一番混み合う時間帯に宿泊したため、問題ありませんでした。
おすすめです。
更に表示
最低料金(1泊):RUB 6,327
投稿日:2024年8月30日
เล็กวา
このホテルの場所はとても良いです、サービスもとても良いです、スタッフは笑顔です、朝食はある程度良いです、唯一の欠点はマットレスとバスルームの部屋にある小さなゴキブリです。あなたが見たマットレスによると、ホテルは新しく改装されましたが、一部の部分はすべての部屋を完成させていないため、一部の部分は古いもので、ゴキブリがいて、ここで調整できます。
更に表示
最低料金(1泊):RUB 3,802
投稿日:2025年7月30日
ゲスト
滞在中は特に不満はありませんでしたが、今にして思えば…支払ったデポジットは7日経っても返金されていませんでした。ジャケットとベストも忘れてしまい、次のホテルに到着してすぐに電話とメールで連絡を取りました。しかし、電話に出なかったり切られたりで、折り返し電話しても出ませんでした。メールの返信も1週間も来ず、状況は悪化しました。
次のホテルから連絡するようにお願いしましたが、そこのスーパーバイザーも同じ経験をしたようで、保留にされ、折り返し電話しても出ませんでした。
今はデポジットが返金されるまでメールを送り続けています。1部屋あたり95ドルとかなりの金額です!しかも2部屋予約したので、合計180ドルです。
更に表示
最低料金(1泊):RUB 5,773