BBen WadeThis is really a gym of a hotel that strikes the balance between affordability and luxury and a great location. The bed and bedding is to die for.
ゲゲストWhile for the first time ever we stepped into the lobby of the Staybridge we were amazed with how nice and well decorated this hotel was and after checking into our room we never realized that our nightmare would just begin. Our room key would not open any of the ext. doors for outside entry so we asked the clerk what was wrong and she said there was a problem with the door so she would have maintenance check it out and in the meantime she issued us a temp. key card that worked but it expired that evening and no longer worked and once again we got locked out while holding bags of groceries and merchandise from Walmart and we had to walk all the way around the bldg. carrying our stuff to come in thru the front entrance. Then, when I used the DOVE hand and face cream in the bathroom to apply to my body it had a horrible odor of being rancid and had to immediately wash it off. Angry, we decided to leave your hotel and spend the next 3 days at the Best-Western hotel next door, whereas we had no problems, issues or uncomfortable issues. Sadly, this was our very FIRST EVER stay at the Stay bridge Suites and most likely our last!
ゲゲストEntered hotel and tried to check in. No one arrived to check us in for 10 minutes. After finally getting checked in, went to room. Everything in room was clean and in order. Left and came back several times and was greeted and acknowledged by person at desk each time. One weird thing is that the only clock in the room was on the microwave. There is no alarm clock. Went to the breakfast buffet the next morning. Everything was good and plentiful. Had scrambled eggs, egg and cheese omelets, hard boiled eggs, sausage, ham and egg sandwiches. Also had bread items, muffins, oatmeal, waffles and different juices plus coffee, tea water and hot cocoa packets. Next night was good except for thoughtless people next to us who kept yelling at their crying kids. Fun night! Breakfast next morning was similar to first morning. Also had chocolate chip cookies in the evening by front desk. Check out was fast and easy and had the e-mail my receipt. I have stayed here before and would stay again if I was traveling in the area.
ゲゲストDue to my airline being unable to get me to Gravevine,TX, I am unable to rate this hotel. I am pleased that they are able to provide me with a full refund since I was unable to get there. Thank you for your superb customer service !
RRomain SCAGLIAWe were overall disappointed with this hotel. Even though we are not very demanding or overly critical, we were let down on several points.
When we arrived, we were informed that the swimming pool was unavailable due to maintenance. We then went to our room, and unfortunately, the bed had been made without the staff noticing that the previous guests had urinated on the mattress. I had the unpleasant feeling of lying down on wet sheets.
The receptionist kindly gave us another room, but without offering an apology.
After that, there were several other small inconveniences, such as the absence of conditioner in the bathroom, no waffle batter or spoons at breakfast, and more.