ヒルトン ガーデン イン BWI エアポート(Hilton Garden Inn Baltimore Washington Airport)

乘機出行首選酒店

Management was rude and took extra money from my account .Front desk was nice.

Stayed for one night while waiting for flight out of BWI. Not a bad hotel, staff was very friendly. Check in was very quick and easy. The only issue I had was we stayed in a room the was on the back side of the elevator and the noise from that kept us up all night ( they were old and loud). One of the elevators did not even work, the one that did was slow and old. The pool area was very outdated and almost looked dirty. For a one night it was not bad but the building definetly needs updating.

Not safe at all. Someone entered the room while I am inside. Next day the room service entered the room despite do not disturb sign

My wife and I had to take cold showers. No hot water and it didn’t seem to be an emergency for the front desk after reporting it. Never will I stay at this place again.

I had a good experience. The only exceptions are the phones are down, so I couldn't get airport shuttle information on arrival and I'm still waiting for my receipt to be emailed to me. Breakfast buffet was pretty good.

The gentleman that checked us in was outstanding. The issues we had were out of his control and he helped us the best he could. Elevator not working so we asked for a room on the first floor. When we got to the room it was apparent that someone had smoked a cigar. Walked back to lobby and he walked us to the next room. It seemed fine. Once we got in it was cold and we saw a window (on ground floor!) had been opened. We shut it and settled in. Not sure we will stay here again. It was great last year.

1. When you say breakfast is at 6am then one would expect it, not 7a. At least put coffee out. 2. Nasty winter coat worn while cooking when cook finally arrived to work.9 3. Front desk person needs a belt. Walking around with pants down. A little decency, please. 4. Eggs are watery.bacon is practically burnt. If you are going to charge for the food where's the quality?

Chose this specific airport hotel since its site claimed 24 hour shuttle service to the airport. At check in we were told that the shuttle service did not start until 6 am. However we need to be at the airport at 5:30 am. So we had to schedule Uber which cost us $50. There are many early morning flights at BWI that would require an shuttle earlier than 6 am.