Hotel AK Suites

Pre Covid...i have stayed in AK Suites at least 4 times, once for 10 days at a time and I loved the place and their hospitality. Hence it was one hotel that felt like home in Patiala. Post Covid I moved to Patiala and never had the opportunity to stay there again. On 31st Aug...I wanted to celebrate a very special day for a friend plus wanted to stay the night for old times sake.  After check in...as i mentioned it was a very important day for us and we wanted to surprise a good friend so a few of friends (all medicos) came in for the surprise.  Immediately i got a call from the reception that visitors not allowed. Since the friend whom we wanted to surprise was on her way...i requested the receptionist to give me 15 mins...we will surprise wish my friend and all will leave immediately. She was rude and again asked all visitors to leave. We were desperate as our friend was just 5 mins away and we had no time to change the venue so I ran down to 2nd floor reception and again requested her to give us 15 mins...the moment we all wish our friend...all will leave. She was ada***t despite assurance that we will not make any sound or create confusion.  All we needed was 15 mins. In desperation I asked her to call the ***ager while I rushed back to the room as our friend was almost there.  As soon as we finished surprising our friend and wished her...the ***ager came up to the room and was equally rude. Since we had finished our surprise...i told him that all will leave in 10 mins. He got even more ruder , looked at his watch and told me you have 7 mins to leave as if he was talking to a beggar.  Yes, on technical grouds...they were right but I have never been more embarrassed and humiliated.  I had told my friends that I will book AK Suites for this special day and Ak suites ruined it for me. All my friends were planning to come back in the evening and have dinner on rooftop but after this incident they refused to come back.  I am 52 years old and have traveled good part of the world to the world's finest hotels but never have I have ever been humiliated like this.  I again repeat...according to the rules they were correct but service industry is more than following rules...its about keeping customer's happy and all I had asked (almost begged) was for 15-20 mins for my friends to be in my room.  Congrats AK suites...you won on technical ground but lost your goodwill and respect. Not to mention years of business these medico would have given you.

Ak suites Worst hospitality, pathetic staff, dirty bedsheets and towels, no windows, super small rooms. Worst is rooms are located on third floor and their lift is not working or probably they don’t want guest to use it so be ready to walk 3 floors up and down after paying for ak suites (patiala). Food is pathetic. Housekeeping staff is mediocre. Overall pathetic experience and worst hospitality. No windows total suffocating room. Their ***ager seems pissed even looking at guests. Haven’t stayed in such a pathetic hotel ever. ਸਭ ਤੋਂ ਮਾੜੀ ਪਰਾਹੁਣਚਾਰੀ, ਤਰਸਯੋਗ ਸਟਾਫ, ਗੰਦੇ ਬੈੱਡਸ਼ੀਟਾਂ ਅਤੇ ਤੌਲੀਏ, ਕੋਈ ਖਿੜਕੀਆਂ ਨਹੀਂ, ਬਹੁਤ ਛੋਟੇ ਕਮਰੇ। ਸਭ ਤੋਂ ਮਾੜੀ ਗੱਲ ਇਹ ਹੈ ਕਿ ਕਮਰੇ ਤੀਜੀ ਮੰਜ਼ਿਲ 'ਤੇ ਸਥਿਤ ਹਨ ਅਤੇ ਉਨ੍ਹਾਂ ਦੀ ਲਿਫਟ ਕੰਮ ਨਹੀਂ ਕਰ ਰਹੀ ਹੈ ਜਾਂ ਸ਼ਾਇਦ ਉਹ ਨਹੀਂ ਚਾਹੁੰਦੇ ਕਿ ਮਹਿਮਾਨ ਇਸ ਦੀ ਵਰਤੋਂ ਕਰਨ, ਇਸ ਲਈ ਏਕੇ ਸੂਟ (ਪਟਿਆਲਾ) ਲਈ ਭੁਗਤਾਨ ਕਰਨ ਤੋਂ ਬਾਅਦ 3 ਮੰਜ਼ਿਲਾਂ ਉੱਪਰ ਅਤੇ ਹੇਠਾਂ ਚੱਲਣ ਲਈ ਤਿਆਰ ਰਹੋ। ਭੋਜਨ ਤਰਸਯੋਗ ਹੈ. ਹਾਊਸਕੀਪਿੰਗ ਸਟਾਫ ਦਰਮਿਆਨਾ ਹੈ। ਸਮੁੱਚੇ ਤੌਰ 'ਤੇ ਤਰਸਯੋਗ ਅਨੁਭਵ ਅਤੇ ਸਭ ਤੋਂ ਭੈੜੀ ਪਰਾਹੁਣਚਾਰੀ। ਉਨ੍ਹਾਂ ਦਾ ਮੈਨੇਜਰ ਮਹਿਮਾਨਾਂ ਵੱਲ ਦੇਖ ਕੇ ਵੀ ਪਰੇਸ਼ਾਨ ਨਜ਼ਰ ਆਉਂਦਾ ਹੈ। ਇੰਨੇ ਮੰਦਭਾਗੇ ਹੋਟਲ ਵਿੱਚ ਕਦੇ ਨਹੀਂ ਠਹਿਰਿਆ।