Very disappointing stay at this place -
I booked 2 rooms and both had issues: one AC remote didn’t work, and the other AC was leaking water. After many calls and chats via Trip, someone came to check while we were out, but the problems reoccurred. Amenities were poorly managed — no hand soap, no bottled water, and refilled toiletries with no labels. The bathing soap was in a Pantene shampoo bottle and another room inside a Jergens lotion bottle, which looked cheap and unprofessional.
Despite late checkout until 14:00 being confirmed on my itinerary, a staff member knocked and shouted at my friend while she was alone, which felt very uncomfortable.
The place has potential visually, but basic standards and service really need improvement.
翻訳
ホテルからの返信: Hello, we are very sorry and regretful that you were dissatisfied with our room and service. Because we do not have 24-hour customer service, you notified us late at night that there was a problem with the air conditioning, but no one was in the room. We checked the air conditioning and found no problem. The issue was that the air conditioning was on while the balcony doors and windows were open, allowing the air conditioner to directly cool the outdoor air, which caused condensation on the air conditioner casing. Our normal check-out time is 12:00 noon. Whether a free late check-out is possible depends on the room availability for that day. Our staff knocked on the door to notify the guest of check-out at 1:00 PM, but the guest was still asleep, which is why the guest was woken up and was unhappy. However, this was not our fault.
ゲスト
ヨーロピアンコージーキングサイズベッドルーム禁煙
宿泊時期: 2025年12月
夫婦・カップル
1件の口コミ
7.0/10
投稿日: 2026年1月8日
The mattress was not comfortable and it is older than in the picture. The bathroom have the smell from the drain after toilet.
翻訳
ホテルからの返信: Hello, thank you for your suggestion. We will check and fix it as soon as possible.
Nadia Push
スタンダード ダブルルーム(マウンテンビュー)
宿泊時期: 2025年2月
一人旅
29件の口コミ
10/10
とても素晴らしい
投稿日: 2025年4月4日
A very nice hotel. Clean and cozy. Located in nice neighborhood. Easy to book, easy to check in.
The only issue is that WiFi is soooooooo slow.