ホテル マンション デ ロス スエーニョス(Mansion de Los Sueños)

The staff is very friendly and helpful. The rooms and terraces are beautifully decorated. I liked that the room has a small heather because it got chilly sometimes. We stayed in room 7 which is very quiet except on school days!! There is an elementary school right behind it and the noise starts sometime around 7:00am. Some toiletries and coffee and tea were not replaced every day and we would have to ask for them. The fridge didn’t work. I would go back to this hotel

Right in the center, so very good location. Still very quiet, so no sounds whatsoever from the outside. However, the hotel does not have its own restaurant or bar, so the VIP treatment could not be fulfilled.

We were looking for a comfortable room near the plaza and we found exactly that plus more. The hotel and room had a charm to it. I believe his name was Guillermo that helped us at check in and was very attentive and genuinely helpful.

The main reason to stay here is Don Gabriel, the general manager who has all the experience and ‘don de gente’ to make guests feel appreciated and well taken care of. It was not clear when I booked that parking was not on the premises. Fortunately it was just across the street; however dropping off the luggage before check in time was stressful. It is a one way street, with no place to park. Even though I communicated well in advance with the receptionist through whatsapp by the appointed time she was out of range. For this to hotel to earn five stars, it needs a bit more: a). facial towels and floormats (the bathroom has undergone a major remodeling and it is quite modern, lighting a plus). b). The rest of the furnishings is a mishmash of odds and ends that bring the visuals down to a thud. c). The overhead lights have seen better days, and two extra heavy and clunky wrought iron chairs with a round table with a stone top, add a lot of clutter and serve no function. d). How about safe deposit boxes inside the rooms? Or at least a main one at reception where one can leave valuables. That being said the bed was plush, comfortable and I slept like a baby. No need to turn the heater on. The breakfast for The Day of the Dead was a homerun with the most beautiful and delicious Pan de Muertos que ví en todo este viaje. They were shaped like dolls. Y las corundas, excepcionales.. Just a block away from the main plaza, it is surprisingly quiet.

I gave the category "Condiciones e instalaciones de la propiedad" only three starts because it wasn't possible to stay in the suite that we reserved online. The TV (which we didn't care about) didn't work and the hot water (which we did care about) was offline. We were therefore placed in a very lovely but slightly inferior room. Despite this slight disappointment, we really can't recommend the hotel highly enough. The attention we received was some of the best, most attentive service we've ever encountered. Gabriel, who looked after us, was hospitable, warm, funny and very kind. He even checked in with the hotel during his free day to make sure that we were being taken care of. He elevated what would have been a very nice stay to one that will live in our hearts for a very long time. THANK YOU.

Nice place, great location, friendly staff. Our shower head was a little crazy, spraying water everywhere, but Im sure that will be fixed. The beds were very firm, and we visited in June, so we could have used a fan to circulate the air.

Beautiful property with convenient location and parking

No duplicate room key. I had to leave key at front desk everytime I stepped out . WIFI super slow. Very dissapointed for price I paid.

Amazing property with excellent location. They could not have been more hospitable. Easy free parking across the street. Loved it and will go back.