ペンサコーラ ベイ・ブラフス・パーク周辺のおすすめホテル・宿

This was our first day at the Hyatt and our first trip to Pensacola as we were evacuating for a hurricane. It was such a stressful event but from the moment we arrived at the Hyatt every single staff member was so helpful and courteous. The rooms were clean everything at the hotel was taken care of and we were traveling with pets so that was a big bonus for us. I couldn't recommend them more. Great job Hyatt

このプロパティで 3 泊しました。とても素敵で清潔なプロパティ。スタッフはとてもフレンドリーで親切でした。部屋はかなり広く、よくレイアウトされています。ベッドはとても快適で、シャワーでのウォークが大好きです。私たちは私たちの上に飛び回るのが好きな子供がいるに違いない、そして私はそれが床にカーペットがないので拡大されていると思う。部屋の温度調節器の使用に関する指示があればいいのに。一晩中ファンの騒音が鳴っていたら、余分な騒音の一部に役立つだろうと思います。建物は近くの空港から離陸する飛行機と並んでいますが、私たちの部屋の中では気づいていませんでした。私たちは病院の向かいの道路の近くにあったので、時サイレンや車の騒音が聞こえます。私の唯一の本当の不満は、朝食が同じカテゴリーの他の多くのホテルほど標準的ではないと感じなかったことです。果物は1日のうちにしか出ておらず、少なくとも2日間は食べられなかった緑のバナナでした。オープンシーティングエリアがたくさんあります。近くにはたくさんのレストランがあり、モールは一ブロック先にあります。徒歩圏内にパブリックスがあり、その背後にはAMC劇場があります。

We decided to stay here based on a recommendation from our AmEx card’s hotel recommendations. Plus not sure why all the mediocre hotels in Pensacola were so costly all of a sudden. We checked in on Sunday, 7/16 around 7:40 pm. The front desk was curt, not friendly and didn’t bother saying hello but snapped “Name?!?!” When it was our turn to check in. She seemed spread thin and didn’t care about being friendly. I had specifically booked a room that wasn’t handicapped accessible. Once we checked in, they decided to give us an accessible room anyway. The room smelled so bad once the door opened, it smelled like a stable. The bathroom wasn’t that clean. Tissues were a mess. I think they tried to do a design but looked messy. No body was, etc. one small soap to wash your hand AND use in shower! The shower wasn’t clean at all and had MOLD all over the old, dirty shower curtain. We didn’t bother saying anything to the lady at the front desk, based ok her attitude when we checked in. Check out wasn’t anything better. There were three ladies that didn’t care that others were waiting but having a lengthy conversation with a lady checking out and helping her print something out for her job. As multiple business owners we pride ourselves on how we and our staff treat clients. We’ve also stayed at numerous hotels in the Pensacola and Destin area and this is by far one of the worst hotels we’ve ever stayed in. The lady named Sara listened to my concern regarding the mold and said she’ll let the GM know. She was at least a bit more concerned than the rest of the staff. Not sure how others think this is a quality hotel. Maybe if you have large dogs which I saw all over. We definitely won’t stay here ever again. Hilton has gone way down hill. Complete wast of money.

私たちが到着したとき、私と私の家族が9月22日に到着したとき、名前がつかなかったフロントデスクのエージェントが素晴らしい挨拶をしました。私たちが受け取った部屋は、たき火のピットの景色を望む本当に素敵な部屋でした。場所は素晴らしく、ビーチからわずか20分でした。ビーチを訪れた後、私たちは食べ物の推薦を得るためにデスクに立ち寄りました。フロントデスクのエージェントであるシャノンはとても親切で、ババスという名前のレストランを提供してくれました。シャノンは私たちを笑わせ、レストランにクーポンを提供しました。私たちは1歳の娘をもうけ、通常は娘が恥ずかしがり屋です。しかし、シャノンは赤ちゃんの顔に最大の笑顔をもたらすことができました。追加のボーナス、シャノンは私の赤ちゃんに軽食を提供しました。シャノンは、フロント エージェントに期待できるものです。

We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.