ペッパー・パイクのTurtle Coveホテル

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

これは超クールなホテルです!!とても清潔で広々とした。バスルームのドアは正しく閉まらなかったが、それ以外は、この場所はとても素敵です。私は間違いなく再びここに滞在します。

市内中心部は混雑しすぎています。ここはどこにでも行くのに便利です。クリーブランドの中心部と中国のスーパーマーケットの中華レストランの集まりエリアまで約15分かかります。覆われたキルトは毛布ではありません。

Meredith atr the front desk tracked down my phone charger which I had left at the hotel on May 7th. Meredith gave credit to housekeeping, but I truly believe that Meredith is responsible for helping me after I left and called her from Florida on the evening of May 7th. She is outstanding and a credit to the Intercontinental Suites . She is going to keep the phone charger in her locker until I return to the Intercontinental Suites in three to four months for a follow-up appointment at the Cleveland Clinic. Please give Meredith a big gold star for helping the customer the way she did. John J Huber

Good …………

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

Our first time at this hotel and we were pleasantly surprised! Full disclosure, it’s the older style hotel that has the rooms all looking down to a central lounge/eating area. But they have clearly been trying to keep it current. We had a corner double and other than the shelving under the bathroom vanity in our room being slightly older, the other furniture, fixtures and lamps seemed fairly new. The beds were very comfortable and the room was clean. We also had a bigger tv on the wall in the living room than we expected. The staff members were courteous, as well. Would stay here again.

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

この場所にはいくつかの技術的な問題がありますが(部屋をリセットする Chromecast は機能せず、電話のペアリング/食器洗い機はクレイジーで騒しい/シャワーの圧力が十分でない)、リラックスした快適な雰囲気が補償されますこの滞在に十分です。ホリーと他のスタッフは、いとこのように、家族と一緒に(しかし、家族に近すぎない)訪問しているような気分にさせてくれます。だから私は歓迎され、部屋とベッドは快適で、マシュマロ枕を3つ積み重ねることで十分なヘッドサポートが得られ、プールとジムは短期滞在に十分です。キッチンのセットアップは基本を行うのに十分ですが、必要なものはすべて揃っています。大きな冷蔵庫は素晴らしいです。犬のために脇に置いたエリアはよく確立され、世話をされ、すべての散歩は定期的に雪を晴らしました。ビュッフェ式朝食が行くように、私はそれがこの時点で平均よりも良いと思いました。すべての味をカバーする小さいながらもよく選択された選択があり、通常の乾燥したリサイクルビュッフェの運賃ではありません。

私たちは2-night滞在を予約しました。快適でとてもきれいでした。フロントのスタッフは親切で、必要なトイレタリーのリクエストに応えてくれました。提供されるフルブレックファーストは美味しくキャンディ、朝食の出席スタッフは丁寧で、私たち全員が自宅でとても感じました。価格に大きな価値。