「Great location next to the lake and easy to access.
Unfortunately service was poor: check-in was at 4:00 pm but our room wasn’t ready until about 4:30 pm due to staff shortages for the holidays.
Breakfast was disappointing — leftover cakes and desserts from a party were mixed in with breakfast items and felt like a quick cover-up, not proper breakfast offerings.
At checkout the receptionist admitted staffing problems (several employees absent) but the hotel should not sell rooms if they can’t staff them.
Not what I expect from a four-star hotel.」