I have stayed in dozens of Swiss hotels for over 60 years and found the Alexander pleasant but somewhat lacking. The Hasler family were charming. After a long journey, it was disappointing to find all 4 adults complain about a bad first night’s sleep and something as simple as the pillows being to blame. Despite the hotel having a pillow menu with options such as pine shavings, horse hair, sheep hair, millet seed and bees wax but nothing as mundane as foam, we decided to go and purchase 4 pillows at the Coop in Luzern! This did not make a great first impression and nor did the attitude of the receptionist with whom we discussed the issue who said it was up to us. As we couldn’t take the pillows home at the end, we gifted them in pristine condition to the hotel for the benefit of future guests - so please ask! This hotel is in a fabulous location overlooking the Vierwaldstättersee (Lake Lucerne). The rooms are a little tired. The staff are mostly very pleasant and helpful but sadly not terribly efficient. Self service breakfast is an extensive buffet with little to criticise except that dishes of fruit and scrambled egg were not replenished quickly. The 3 course evening meal was tedious in terms of awaiting service especially as we had a 4 year old in our party. We also found some strange food combinations and actually preferred the food at the sister hotel, the Gerbi. Even ordering A La Carte we found restrictive over the 10 day stay. The hotel offered a meat fondu and when we asked for that one evening we were told it couldn’t be done as our table was not near to an electric socket. The hotel charged for tap water (we also bought soft drinks, wine and spirits) which we found strange. Yet a tea and coffee facility was free on each floor - with free water! There were sometimes noisy building works taking place at the hotel commencing at 7am. The hotel pools and spa facilities were excellent. On days when the hotel had day conferences taking place it was very difficult to find a parking place! Spaces were reserved with plastic cones for delegates and I was asked to park further away below the hotel in a public car park.
とても良い
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