We needed a pet friendly hotel for a stopover from our drive home to Florida from New York. This hotel exceeded my expectations in every way. Super clean and friendly staff. Good grounds for walking the doggies. The rooms were awesome, large comfy, a kitchenette, living room large king bed and super large bathroom with all modern amenities. Full frig, dishwasher, dishes and utensils and coffeemaker as well. The complimentary breakfast was the best continental breakfast one could possibly ask for included, coffee, juice, waffles, oatmeal, grits, bacon, sausage, eggs, cereals, juices, fresh fruits, muffins, bagels assorted breads. I would definately stay again when making the drive up the coast again. Conveniently located off of I 95 near target and restaurants.
Kind of a grungy hotel. The first room we went to had a muddy puddle on the bathroom floor. We requested someone to come up with a mop, but there was no one available so we had to gather up all of our things and move to another room. The second room was right next to the lobby, across from the pool and next to the elevator. Amazingly it was not too noisy except for around midnight when someone was laughing and carrying on loudly in the lobby. That was annoying. The bed was as hard as a rock. I tossed and turned all night. The room was clean. Come to find out you only get half as many points when staying at Home2 Suites as you do when you stay at Hampton Inn. Also the breakfast at Home2 Suites is not as good. The breakfast at this particular place was pretty bad. The bagels had a “produced on“ date of July 15. The date we were there was September 6. Those bagels were produced about two months prior. I asked the kitchen attendant about it and she said they had been kept in the freezer. They were hard and tasteless. The rest of the breakfast buffet was unappealing. We opted for cereal. The coffee was good. The night before I went to have a cup of hot tea and the hot water in the lobby was lukewarm. That was disappointing. I think I would try the regular Hampton Inn the next time I stay in Florence.
To start, Hilton really needs to update the photos of this property on their website. While the photos on the website show very old and dated guest rooms, the actual rooms are significantly more modern than what’s pictured online. The rooms have newer furniture and fixtures overall, though the bathroom and wall decor (mirror / art) appear untouched. On the other hand, the common areas remain pretty dated, with early-mid ‘00s curtains and wallpaper; it’s a bit of a hodgepodge throughout the property. The hotel is centrally located with dining options like Mellow Mushroom, Chili’s, and Waffle House nearby. The front desk staff was very friendly and welcoming. We had one minor maintenance issue when we first checked in (bathroom door was locked) and the staff was very apologetic about it. Our guest room was fine for a quick overnight trip - we booked one of the “larger” queen rooms and appreciated the extra space it offered. The bathroom was very tiny though functional - definitely didn’t gain any square footage in the bathroom with the larger room. The only thing it felt like the room lacked was overhead lighting, as it only had a couple lamps and was pretty dark as a result. We would probably wait until the property is fully renovated to stay again, but would keep it in mind for the future.