ルネッサンス フォート ローダーデール ウエスト ホテルの口コミ・レビュー・評判

非常不好的體驗！本來預訂的雙床房，到店時衹給了單床房！烘乾機老舊，衞生條件也一般

乾淨整潔，位置便捷

I loved the hotel.. I had called to ask for early checkin. I was advised it would be around 1pm. When I checked I was told no notes for that. I waited in the lobby from1-4. At ,4 people were arriving and meeting rooms? I went up to rep and said can I get a room now? She said handicapp room was not ready . I didn’t know that’s why I waiting so long !!!! I said I don’t care what room and she gave me a room. Guess what? It was a handicap room after all!!!! She knew I was waiting and never let me know I could check in. I had to wait til 4 and get in line behind the line …. I would think the rep would have told me before the crowd entered that I could get a room!!!! Finally got the room . It wasn't til I turned in that I realized that the bed was broken. The right side had collapsed and so I slept at a slant all night. I didn’t complain because I was so tired and at 10 didnt want to have to move. I told the rep who checked me out and she said maybe we can comp you. Never heard anything!!!

The shower had damage and they attempted to seal it but wasn’t successful. The exterior around the headboard looked like it was falling down, you could see where they tried to cover it up with a temporary fix. I spent too much money for a mediocre room, I will never stay there again!!

The beds were not comfortable at all. Room was very dusty and needed to get more towels from housekeeping. New rule charges for parking? This will effect future stays. Ive been coming here for years and it did not feel the same.

Beautiful modern hotel. Fresh and clean. Modern accommodations with all of the latest electronic and furniture styling. Nice fragrance in lobby. Bed could be a little more pillow top. Main restaurant is under renovation but temporary one had excellent dinner. Tasty burger and fries

This was a good property. The staff were friendly and helpful. The rooms were bigger than average and clean. The only thing I did not like, which was not in the Hotel's control, is there is nothing close by like shops or restaurants. You need to get transportation to take you anywhere.

Incredibly friendly and helpful staff. The room was very clean and sanitized...too much almost as the smell of sanitizer was very strong. Location was a short drive to restaurants and shopping. Would stay here again.

What I really appreciated about my stay at this hotel was the friendly staff (front desk and cleaning), the fact that I didn't have issues with noisy guests in the late night or early morning, and the room quality and cleanliness. I was traveling with my wife for leisure but I would rate this highly if I was traveling for work as well. The rooms and hotel in general had a quality remodel and the room and bathroom were well cleaned. I also appreciated having Starbucks coffee available in the lobby restaurant. Overall it was a great experience and I would stay here again.

Dirty rooms, broken handles for shower , uncomfortable bed, stinky carpets, and bad attitude for the front desk

I stayed at the renaissance for a business trip. For which my company has not only used this hotel for lodging accommodations for all of our employees from around the globe but has also rented their facilities for company events. During this stay, I needed a late check out due to my transportation arrangements and schedule. When I phoned the front desk, not only was I greeted as though my stay had not cost me $1200.00 USD but rather some cheap hotel and was told that my floor and another floor were not allowed a late check out. I wasn’t even asked if I could be accommodated in any other manner. Which, if I had been asked, the hotel holding my luggage would have sufficed. I asked for a manager and was told to call in the morning. I didn’t have time to visit the front desk in the morning as I decided to lug around my bags into my office instead and all the while having to rearranged for my transportation, previously arranged to pick me up from a different address. After this experience, I will share with our events coordinator so she can inquire how everyone’s stay was and consider changing to a different hotel. When traveling for business, I don’t usually leave things to chance because I can’t. This was very inconvenient as during these specific trips, we don’t have time for delays. I am extremely disappointed in the service I received, this having been my 3rd stay with the Renaissance Hotel.

Beds are high. Restaurant under construction. Makeshift restaurant needed a larger staff.

Chose hotel for location convenience to Ft. Lauderdale airport and planned shopping at Sawgrass. Staff helpful - stored luggage after early arrival - there were milk and cookies offered at checkin. Adequate parking, lovely lobby. Restaurant with limited evening menu - had a burger for take out to room - ok. Regular coffee brew packs in room, were not refilled despite specific request to housekeeping on leaving room. Had some lobby blockoffs last day in because Dolphin’s players were in hotel - not too disruptive. would stay again for location.

Not offering Wifi as a part of your room is pretty bad considering you can get wifi at a coffee shop for a cup of coffee but not with your room for your stay? Breakfast buffet is not good at all. Service is pleasant but food is terrible. McDonald's would be a better breakfast for 1/4 the price. Not enough towels. 3 towels is not enough for 2 people. Showering is a normal thing. The only saving grace would be location is pretty good and staff is friendly. Other than that just stay at a Holiday Inn. It would be cheaper and better. That is the par we are dealing with.