Stayed at this hotel in 2020 and couldn’t fault it, possibly was newly opened then! However, arrived this time 4/5/24 and have been very disappointed, hotel looks very run down. When we arrived it had only been opened for spring/summer for 4 days, there didn’t seem to be any preparation for their opening. We booked the gold level room including outside hot tub, on arrival to the room the hot tub cover/ balcony area was dusty and not clean, all glass and windows of the room were filthy, room smelt dusty like it’s door hadn’t been opened for a year. We soon realised there was no air-con on in the room and was told it only works when it hits above a certain temperature, it was not below 25 degrees once on our visit, this resulted in the doors/ windows having to be opened for our stay (I am 6 months pregnant and I couldn’t even count the amount of mosquito bites by the end of our trip) after asking 3 times we were given a fan that was very old and useless. The room only had one pillow each and the extra quilt in the wardrobe was dusty with no quilt cover on, such a shame that the hotel hasn’t been well looked after it has much much potential. However the evening bar staff were lovely big will not be returning.
自動翻訳