Tristian is the man! This kid understands the meaning of customer service. I can call my kid because I’m old and he’s young and good looking like I used to be. All kidding aside I really appreciate all his help and assistance every time I stay here. If you get a chance to stay at the Bidwell, not only is that a very cool property easy to get to super friendly team, but you will enjoy working with the people they have on staff. They treat you like family. The family you like that is…..:)
Stayed here at the start and end of a Road Scholar trip. Hotel and room were exceptionally clean. Room was well stocked with towels. Breakfast buffet was good-with attendant refilling items and keeping area clean. Shuttle was not available on arrival but they provided an Uber instead. Desk clerk stayed on the phone with me while I found the Uber driver at PDX.
ゲゲストI’ve stayed here 3 times. Once for business, once for our daughters 14th birthday with some friends, and once with our two younger children and 14 year old. The people here work hard and are friendly and accommodating. You’re out of the way of right down town, but can get places easily. There’s nice restaurants and coffee shops in walking distance and it doesn’t take long to get downtown. The hotel is quiet. The rooms were clean. The pool and spa and workout room are open again and they have a lot more options for breakfast again. Our kids loved it and we will most definitely stay here again!
The hotel facilities were fine, average for the price range. The staff was friendly, helpful. I booked two stays a week apart, minutes from the Portland Airport for a family trip to Hawaii. On the first visit the hotel shuttle was great, came within a few minutes. Took three trips on it during that stay—my arrival and back to the airport to collect arriving family members, all was well. On the return trip I needed to take the shuttle back to the airport to catch an intercity shuttle back to my home city Eugene. The desk said “It’s already on its way” I waited half an hour, no shuttle. Quite a few people were waiting for it by now. Releasing I would miss the other shuttle’s boarding time, I called for a private Lyft back home. I think I will do this when flying from PDX from now on. It is less expensive overall (hotel stay, intercity shuttle) Also very comfortable and exact timing I needed. Another caution: This was NOT the Aloft hotel’s fault but I accidentally booked the stays on a third party site. It looked like I was on the hotel’s web page except for tiny print in the upper left hand corner. It added a total of $160 to the stays and makes it impossible to cancel the stays even weeks before. I see this happening more and more. Be careful out there.