The property is charmingly quirky. Built on a hillside with a large fountain and pond by a gazebo. The rooms are clean and roomy, many (if not all) with patios or balconies. There are two bar/restaurants, a historic cigar bar, and breakfast room where you will find whatever you could possibly want to eat. Every staff member we encountered were helpful, cheerful and friendly. We highly recommend the Best Western Beaverton.
JJ at the front desk was so kind and helpful. We accidentally booked for the wrong night, and he made sure we got a clean room for the night we needed with no additional charge. We were pretty anxious about our mix-up, but he made sure we felt comfortable and relaxed. Thank you so much! The room itself (one bed suite) was super clean, spacious, and had all the necessary amenities. Pillows were very soft. Everything seems very clean and well-maintained, despite the hotel being on the older side. The hotel in general has a very cozy design, which we loved. Coffee was surprisingly good, and breakfast was delicious!
After a long weekend, where they overcharged us for stays by more than $200 a night for the IndyCar race weekend, they shut the bar down at 9:45 PM each night. Given the fact that we were not back at the hotel until after 7:30 PM, this was actually ridiculous on their part. There are more than 50 of us here, they would not let us continue to order dinner or drinks. The location is very unsafe to travel outside of the property.
They couldn’t issue physical keys because of a system issue – thankfully my digital key worked so I could at least get into my room. That room's toilet didn't work, we called down to the front desk about it and all they did was send up a plunger – I guess they expect guests to fix their plumbing issues? After 20 minutes of plunging the toilet still wasn’t working so we called down to the front desk again, this time they sent up some towels. That in no way addressed the problem so we continued plunging for another 10 minutes and it wasn’t getting any better. We decided this was a waste of time as we are not professional plumbers. We called down to the front desk and asked if we could move to a different room. They said that would be no problem, but we needed to bring all our stuff down to the lobby for them to assign us a different room. We asked if they had resolved their system issues so we could be issued physical keys for the new room, they said it had and it wouldn’t be a problem. So, we packed up all our stuff and went down to the lobby. Once in the lobby it turned out they had NOT in fact resolved their system issues, they had gotten worse so the person on the phone had lied to us. Now not only could they not issue keys they couldn’t access which rooms were occupied and which were not so they couldn’t move us to a new room after all, so we packed up and moved all our stuff to the lobby for nothing. The front desk person said they could go to the back and try to access their system a different way, I said I didn’t really care what they needed to do to find out which rooms were unoccupied and that we would wait for them to do so. Eventually they found a room for us to move to however they were still unable to issue any keys so they could let us in but we wouldn’t be able to leave our room because we’d have no way of getting back inside – we couldn’t use the pool, go out of dinner or shopping or anything, we were functionally prisoners in the room if we wanted to have somewhere to sleep that night. Staff made no effort to assist us moving our things despite one member of our group clearly being disabled and walking with a cane. This new room had some issues of its own, most notably a flood light just outside the window and blackout curtains that weren’t installed properly so we had a bright light shining in the room all night. Also, it sounded like a track and field event was being held one floor above us. At about 3:30am I was awoken by a notification from the Hilton app that yet another new room had been located for us. I was not going to get my family to pack everything up again and force a disabled woman to change rooms in the middle of the night, so I ignored the message. The next morning, I went to the front desk to check out because I was concerned that the room change may cause issues checking out in the app. The front desk staff asked about my stay, and I explained everything that happened. They said the system issue was schedule
The power went out during our stay. Right after we left for the day to visit grandma. We come back later in the evening to find out everything is shut down. No access to our belongings. No notifications or contact from staff. We had to check in hourly to find out when they decided check for power and show up. When we finally got into the lobby, we were asking what was going on why was NO ONE notified as a group of 10+ ppl were trying to get into their room the first night we were locked out. So, we told them we would like refunded for stay and going to our room to grab belongings and leave. 3rd floor... door keys don't work. Staff says 'oh yeah, I have to badge you in” didn't even care to mention that before took the stairs. I get they cannot control a power outage, but they can control alerting ppl that they will not have a warm place to stay nor access to their belongings for who knows how long via email or phone. Booked for 3 days slept there for 1 night. Never heard back from owner or staff about refunding anything. TERRIBLE EXPERIENCE NEVER AGAIN.
Stayed here at the start and end of a Road Scholar trip. Hotel and room were exceptionally clean. Room was well stocked with towels. Breakfast buffet was good-with attendant refilling items and keeping area clean. Shuttle was not available on arrival but they provided an Uber instead. Desk clerk stayed on the phone with me while I found the Uber driver at PDX.
The hotel facilities were fine, average for the price range. The staff was friendly, helpful. I booked two stays a week apart, minutes from the Portland Airport for a family trip to Hawaii. On the first visit the hotel shuttle was great, came within a few minutes. Took three trips on it during that stay—my arrival and back to the airport to collect arriving family members, all was well. On the return trip I needed to take the shuttle back to the airport to catch an intercity shuttle back to my home city Eugene. The desk said “It’s already on its way” I waited half an hour, no shuttle. Quite a few people were waiting for it by now. Releasing I would miss the other shuttle’s boarding time, I called for a private Lyft back home. I think I will do this when flying from PDX from now on. It is less expensive overall (hotel stay, intercity shuttle) Also very comfortable and exact timing I needed. Another caution: This was NOT the Aloft hotel’s fault but I accidentally booked the stays on a third party site. It looked like I was on the hotel’s web page except for tiny print in the upper left hand corner. It added a total of $160 to the stays and makes it impossible to cancel the stays even weeks before. I see this happening more and more. Be careful out there.
ゲゲストSo you won't be surprised like us the parking is 10.00. On checkin the guy couldn't have had a good day he was none too pleasant. No explanation of services, couldn't accommodate pur low floor request, no breakfast included, and on and on. Rooms are dated and carpets stained like blood. There are SO many other options please look for those in Portlans.