Checked in on 18/04/23 for a birthday treat with a friend. Staff were very courteous, nothing too much trouble. Hotel was spotlessly clean, and breakfast was plentiful. My roommate forgot her toothbrush and was given a free toothbrush and toothpaste. Happily printed off our boarding passes for us for our flights home. 10/10
旅先の様々な魅力を発見したいお客様に、ベッサホテル ボアビスタは最適です。ベッサホテル ボアビスタは、ラマルデの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からサン・ベント駅までわずか6km、フランシスコ・デ・サカルネイロ空港まで12kmと、交通が非常に便利です。付近にはカーザ・ダ・ムジカやParóquia De Nossa Senhora Da Boavista、Igreja do Focoなどがあり、ラマルデの観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ラマルデの当施設のお客様は、駐車場をご利用いただけます。
The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .
I arrived at the hotel on 20 November 2022 for a 5 night stay. The stay was business related and with so many hotels to choose from, I decided to go with the Porto Palacio. What an excellent choice! The hotel is absolutely brilliant - I cannot find a fault. Check-in was very smooth and on arrival to the room - wow - very modern, crisp clean sheets on the bed and a spacious room. In terms of food, the Breakfast experience was the best part of the stay for me. I have stayed in many hotels around the world - both on a personal basis and a business basis - I can honestly say that the breakfast staff at the Porto Palacio are the best I've ever come across. On arrival, I was seated quickly. On Day 1, the staff members memorised what I had that cannot be chosen by the buffet - for example, a tea and two plates (as I like two plates) - on Days 2 and for the rest of the trip, I didn't even need to ask. I was called by my Title and Surname on arrival. The whole experience was brilliant. I would like to mention a lady called Rosa and another lady (they both greet staff members at the door) - their hospitality skills are great and they are always smiling - nothing is too much for them. I didn't eat at the restaurant in the evening but had room service as personally, I like to relax after a day at the office. The food was of good quality and was tasty and piping hot. I used the gym during my stay - the gym is open to members of the public, therefore is not your usual hotel gym. It's huge - there are loads of machines and I was never waiting for someone to finish using something. Staff members are friendly. All in all - a brilliant stay and is a genuine 5 star hotel! I will return to the Porto Palacio both on a business basis and also on a personal basis - Porto looks like a great city! It's a shame that I didn't have time to look around as I had a busy schedule but I will certainly be back! Thank you!!
旅先の様々な魅力を発見したいお客様に、イビス ポルト ガイアは最適です。イビス ポルト ガイアは、サン・ペードロ・ダ・アフラダの現地の雰囲気を感じたいお客様にお勧めの施設です。デベサス駅から5km、フランシスコ・デ・サカルネイロ空港から16kmと、交通便利な場所にあります。付近には、Tram MuseumやUCI Arrabida、Museum of Transport and Communicationなど、サン・ペードロ・ダ・アフラダの多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。サン・ペードロ・ダ・アフラダの当施設には、駐車場が併設されています。