ポルトロスのNature Reserve Strunjanホテル

予約宿に入ると掃除が一つもならず、寝具類も不足した。 問題解決して部屋をアップグレードしてくれてありがとう。 しかし、チェックアウト時に予約バウチャーに提示された都市税を10ユーロではなく14ユーロを要求して支払わなければならなかった。 怒ってる

Nice hotel with good location and excellent breakfast but the staff is very rude . They asked me 60 euros for a mini fridge and lost all the food products that I had bought as souvenirs.

とても良いホテルは私たちがスロベニアに滞在した中で最高のホテルです。良い場所。おいしい朝食。周辺のアトラクションからも非常に適しています。価格はかなり高いです。私たちは海の見える部屋の眺めがとても良いことを予約しました。しかし、私は明らかにCtripのホテルのフロントデスクに前払いし、まだ料金を請求していないと言いました。私は去った後すぐに取り消しましたが、Ctripカスタマーサービスも連絡を取りましたが、この経験は依然として人々を信頼できないと感じさせます。

私はホテルをお勧めすることができます、それはビーチの近くで非常に良い場所にあり、素晴らしい価値を提供します(あなたはあなたが支払うものを手に入れます)。スタッフは一般的にとてもフレンドリーで、プール/ウェルネスエリアの世話をする紳士のおかげで特別です。レセプションのミレーナも。はい、チェックイン中にいくつかの問題がありましたが、彼女はいつもフレンドリーで笑顔を維持し、滞在の終わりに私の犬に無料で1泊の滞在を補償として提供しました。いいジェスチャーだと思っていました ありがとう

私はスロベニアに住んでいるので、スロベニアで休日を過ごすことに懐疑的だったと言わなければなりません。 ...しかし、教えてあげましょう!これは他のものです。美しいビーチ、快適なカバナ、澄んだ水、とても楽しい。環境は陽性のエネルギーでいっぱいで、スタッフは超素敵で、食べ物は素晴らしく、魔法のコーナーとデザインが至る所にあります。湾はかなり、超、超リラックスしています。これは私の家から車で60分であるとは信じられません。とても幸運です!強くお勧めします!ありがとう バーバラ!

This is not a 5-star hotel. They have the potential to be 5 stars, since the facilities are fabulous. Our room was very nice looking with a great view to the hills and to the sea. The “park view” is an understatement, it was a beautiful hillside view. Also the large outdoor pool is fantastic and the breakfast terrace also offers fabulous views to the garden and to the sea. But all this goes to waste, because the staff doesn’t care to make an effort. The breakfast food was leathery and there were no sweets or pastries to have with your coffee. This was a first time with such a poor selection and quality in a 5 star hotel. There is no concierge service, you have to carry your own bags to the room, in a 5 star hotel. The staff was ignorant and rude; they kept asking constantly if we are guests of this hotel. As if we were not good enough to be guests of this hotel so they had to keep snobbishly asking about it all the time. There is no room service in this hotel whatsoever. When we wanted our clothes washed, we call the reception to have somebody pick it up from our room and it will be returned the next day before 18.00 like they promise in the room’s laundry info leaflet. When we called, the receptionist responded by saying it is already late (19.00), so could we bring the laundry to the reception by ourselves. Then the next day, when by 21.00, the laundry bag still had not been returned to our room, we went to the reception to ask about it. It tuns out the bag is there forgotten. The receptionist told us we have to take it to the room by ourselves, as she cannot send anybody to bring it to us and she cannot leave the reception herself. We cannot believe this amount of self-service one has to endure in a 5 star hotel. The reception staff didn’t bother to give us the towel card at the arrival or inform us that we need one when we go to the large outdoor pool. So when we went to the pool, the poolboy informed us that we need the towel card and should walk all the way back up to the huge hill to the hotel reception to get it. It’s ridiculous that they make customers run around like this. The pools are only open till 19.00, which is really odd in a 5 star hotel. There is no reason why they can’t be open till 21 or 22 like in many other hotels, many guests would love to swim and relax in the evening when it’s not so hot anymore. Then the pool staff started shutting down the outdoor pool umbrellas and chairs already at 18.00, even though guests were still using those. The jacuzzi was turned off already at 18.00, even though it was supposed to be open till 19.00. And the employee at the pool refused to turn it back on and claimed they were all in “maintenance”, even though they had water in them. So clearly there was maintenance, just ignorance towards his job. We have paid for the jacuzzi and we want to use it during our stay. You shouldn’t do “maintenance” on all the 3 jacuzzis you have at the same time, so the guests can enjoy at least o

We were visiting the Slovenian Coast for 5 Nights as a couple with a dog. We opted for a hotel in a more quiet location compared with portoroz - Izola etc.... What a great choice! Firstly, the hotel is beautiful renovated and looks like a new place. All is well and feels new - from the Restaurant, Lobby and the Rooms! (and awesome Salt chambers..) We chose a double room with balcony, which in those hot days were great for the early mornings or later evenings! (plus a big help in drying beach towels and clothes!) The room was nice, safe and mini bar fridge all available. Good shower - and for outdoor 38 degrees heat a perfectly working Air Con!! That's a real bonus! The Food (Breakfast was an enough wide selection) and the Dinner (mixed à la carte & sushi) must be stated was amazingly nice cooked, real top quality chef! if you like to dine out or eat in the evenings out just a 10-minute walk is the Ancaran Townsquare with a handful of nice Bars, Italian, Local Speciality Restaurant and so on. ＞All one needs! But the best ist still straight down from the hotel, the small bar on the beach! - So! - most over all I like to mention the feeling being a few days away from home in this place made us really relaxed and the best of the hotel is the people who work there!! - from the welcome reception team to the bar & restaurant staff and the housekeepers - all were at every time friendly and engaged! Overall, the Owner or Manager of this Hotel should be happy to have exactly this team working there now! They are awesome people with a good sense of hospitality! I would try to keep them! From the hotel you can walk in 3-5 minutes to a nice calm, quiet beach with another nice Restaurant and Bar (directly overlooking the Bay of Ancaran, Koper and so on) which was a lovely scenery!). The water was crystal clean and perfect temperature, and each time coming back to the hotel felt simply nice. Having travelled over 100s of times and stayed in 2-5 star hotels all over - this is definitely a place to go back. You just have to know what you are looking for and what kind of entertainment one wants. If you choose wisely, and you look for a bit more quiet place and not overloaded with people - and good drinks, food etc... than this is your destination! Thank you Team Ortus for the great stay. See you again.