ヒルトン ガーデン イン ポーツマス ダウンタウン(Hilton Garden Inn Portsmouth Downtown)

I've stayed here several times in the past a couple years ago. I think staffing shortages are probably still impacting this hotel. The room was decent, but I noticed under the bathroom shelf a makeup product from the previous guest and the shower body wash was empty. I asked where their "business center" was that was mentioned on the site. I was pointed to a small room off the lobby that had a printer. But the printer was not connecting to my wi-if. The hotel staff member says I could email the document to the hotel account and he would print...which he did. The hotel bar and grill was not open for lunch and would only be open from 5pm-10pm. We had an event that night and returned around 10:30 to see if the kitchen might still be open but it wasn't. The room did not have any literature on the amenities, so I couldn't find out if there was a chance to order room service for the morning. I called guest services in the morning to ask for room service but I was told that has to be arranged 24 hours prior. The location is the big draw but there are other hotels popping up in that area all the time, so Hilton would be smart to invest in staffing to properly run the hotel.

A few minor issue in the room, a ripped curtain with hair tangled in it, shower faucet was loose so the water was too hot or too cold all the time. The windows were dirty but only visible when they fogged up in the mornings. Otherwise comfortable and beautiful facility. Great views. I would stay again, hopefully in a different room.

I’ve sent lots of family to stay here as a Portsmouth resident, but I stayed here myself for the first time and was very disappointed. My room had frayed bedspreads and the beds look like they weren’t made, just thrown together. My shower had lots of mold. Very surprised as we usually stay at Hiltons. Will not return.

Room was fine but little things seem to have fallen by the wayside. Bumpers on bed frame gone or deteriorated. Ice buck cracked. Hallway had not been vacumed in a couple days... Mostly little things, but not what I expect from a $150+/night hotel.

looks like new management was kind of disappointing that there was nobody having breakfast. Normally when I’ve stayed at the hotel and you go down at 8:30 it’s packed. that gives me kind of a bad vibe so I ended up going somewhere else for breakfast but the room was clean and updated from the last time I’ve stayed there it’s always in a great location!

The overnight trip was okay. Shower floor was extremely dirty. Bed was uncomfortable, no shampoo in the dispenser. But it was in a very convenient sport downtown.

I got a room at this hotel due to closeness to the music hall. The walk was minimal but felt totally away and on the r outskirts of any action. The hotel was nice the room was spacey. Pictures looked like what was shown in *******. The fridge was so clogged with it ice didn’t make anything cold that I put in it. The seal to the tub had black hold surrounding it. All it needed was a good tooth brush to get it out. All in all the hotel was decent but the cost was the same as a some of the nicer places around. If you want more action pick another hotel. If you want a quiet place to stay stay here.

we came to Portsmouth to visit my son at UNH - this place is always our second favorite spot to hit along the trail to UNH!! Within walking distance to.... EVERYTHING it's always a place we can be comfortable.

The Hotel is centrally located and the staff were helpful and friendly. The the deluxe room was large. Parking was an additional $40 per day. The room provided only the bare minimum...Though we were Hilton Honors Members, water was not complimentary, but cost $3.00/bottle. You need to be a "silver member" to have a bottle of water provided without charge. Additional bedding- extra blanket or pillow for the room were not provided. Not a pen or paper were provided at the desk. The coverlet had many pulls and seemed thin and tired. The room was clean, however the shower base was moldy. As it is "off-season" in Portsmouth, we felt the room was overpriced for what was just.... OK.