ポキプシーの朝食があるホテル

The Holiday Inn Express at 2750 South Road in Poughkeepsie, New York has got to be an example of one of the worst properties in existence with the Holiday Inn name. My booking was for a four-night stay. When my wife and I arrived, we found the by a parking lot uneven and full of potholes. When I checked in there were no luggage carts to be found. The desk clerk was very nice and offered to search the hotel for a luggage cart. The design of the bathroom was horrible, the room was large but had a small single sink vanity that left no room for guest toiletries. The mirror behind the vanity had a bright light on each side that ran the full length of the mirror. The glare was so bad I could not see my face well enough to shave. The next day we were away from the property the entire day and upon returning we found that no service whatsoever had been performed. Very prominently in our room was a card displaying how the hotel would strive to perform all the functions such as trash disposal, refreshing towels and washcloths, making the bed, and generally performing all the duties a good hotel would do. None of these things were done. We complained to the front desk clerk, and she gave us some towels and washcloths. There was an apology but no offer of compensation. The charges for Saturday and Sunday were astronomical, especially for a property with no functioning pool. When I checked out, there was still no offer of compensation. I complained and was offered about $100 reduction and 500 points. My charges just for June 16th and June 17th were $650.67. I thought that offer was an insult. I complained to the clerk, and she responded that the hotel manager would get back to me in a few days. He did not, and about a week later I called him to complain. He became somewhat irritated and proceeded to tell me “how the hotel business ran”, and he was not going to do anything for me. I proceeded to tell him the clerk had already offered a pittance. He offered to return $112.13. Had this been a Marriott or Hilton property I know the manager would have totally comped the room for that night. The reason I know this is because other hotels that I have been to have gone out of their way to please their guests in this fashion.

親戚を訪ねながら、この宿泊施設に2泊しました。敷地/公共エリア:フロントでチェックインすると、スタッフはフレンドリーでした。ロビーは改装中でした。廊下は清潔で維持されていました。しかし、改修のためプールは閉鎖されました。コンチネンタルブレックファーストはありませんでしたが、コーヒーが弱かったです。部屋:部屋には、奥にパティオエリア、ミニ冷蔵庫、電子レンジ、シンク、テレビ、机があり、スペースがたくさんありました。テーブルのランプには、電源コンセントと必要に応じて電子機器を充電するためのコンセントが含まれていました。部屋にはクイーンベッド2台とバスルームも備えていました。しかし、この場所のいくつかのメンテナンスの問題に失望しました。バスルームのドアのロックが機能しませんでした。水はバスルームの床にあり、どこかに漏れがあることを示唆していました。これらは、予算のプロパティで見ることに驚くことではありませんが、このホテルをマリオットのプロパティで少し使い果たしているように見せました。全体的に、スタッフはフレンドリーで、滞在するのにまともな場所でした。ただし、先ほど議論された問題のいくつかに対処しているはずです。私のレビューが役に立つことを願っています。

3 day business trip, room was clean and nice, bed was very comfy and it had smart tv’s. . Staff was friendly and accommodating. Would’ve given a higher rating but the breakfast was super limited and not good, gym was tiny and there weren’t enough elevators throughout the hotel, you had to walk pretty far from the lobby to reach them.

新しい装飾、便利な周辺施設、素晴らしいサービス!特にフロントの若い男性マネージャー👍

Hotel is very new