Me and my kids came to the property quite late at night. While getting them and luggage out of our car it automatically locked with the keys inside. The front desk night auditor offered to call the chief of maintenance, Mr. Jorge Murillo, who was quickly thereafter helping with opening the car while other staff joined to help, we had a smooth check-in and got extra help with our bags and settling in. Mr. Murillo eventually managed to open the car and saved us a salty bill for a smith to come at night. Every single staff member was kind and helpful. We were impressed with the level of service and commitment to guests. They truly do go the extra mile. Will recommend for sure. Carlos D. Angulo.