Four Points by Sheraton Surabaya, Pakuwon Indah

Lokasi hotel sangat baik strategis, langsung berhubungan dengan mall. Sarapan juga sangat enak dan banyak macam pilihan. Kamarnya bersih super recommended

Very happy with the services provided throughout our stay!! Room view was fantastic. Cleanliness 👍🏼👍🏼

fancy service to meet my vegan diet need 👍

酒店設施齊備,健身室泳池一應俱全。員工態度熱誠,服務殷勤。而最大的賣點是樓下已是超大shopping mall----Sogo.你大可在這超大商場尋找美食、購物及消遣..... 絕對會流連忘返。

Saya merasa senang bermalam disini ,petugas ramah saat di breakfast, tempat nyaman dan bersih 👍

Located in a big shopping mall and the breakfast was very good

What a wonderful experience staying with four points pakuwon surabaya hotel. Extraordinary service from the receptionist, very comfortable rooms, restaurant service and amazing food. Thanks to mba nia as a restaurant manager, Mr chef M.bagus who is very attentive, and also Dimas who always provides what we want. See you at the next arrival.

酒店位置特別好，在shopping mall 的一樓，進出shopping mall非常便捷，吃飯購物一站式搞定。 環境：好，設施很新，大廳很漂亮，有很多玩偶雕塑及色彩鮮艷的圖案， 服務：很好 衞生：也非常乾淨。早餐選擇非常多，餐廳很大。早餐的煮麪條粉絲特別美味，符合中國餐飲習慣，早餐選擇很多。很滿意的一次住宿體驗

The hotel is well located inside the big shopping mall of Surabaya downtown, hotel service is generally good, English of staff are great as well, just the hotel amenities during our stay were not satisfactory, especially the air-conditioning which was not stable...one room is too cold even after regulated where another room was stable. In addition, some amenities were not be fixed before offering the guests, such as some electrical sockets were broken and the door of the bathroom had terrible cracked sounds, other hotel necessities were provided only upon requests, such as shaver and cream; soaps, shower gel etc.... the priced charged was a bit higher than expected with this service. However, the breakfast buffet was the best offer and the feedback from the hotel chef, managers were fast and quite helpful which earned back a little good impression from us during our stay.